Terms and Conditions

DEFINITIONS AND TERMS

KASKADDA – the trading name of Sea Whisper S.R.L., a Romanian legal entity with its registered office at Str Nicolae Grigorescu, Nr.9, Dr. Tr. Severin, Mehedinti County, registered in the Trade Register under number J2026036729001, with tax registration number 54830798.

Seller – KASKADDA

Buyer – any natural person over 18 years of age, legal person or other legal entity that creates an Account on the Website and places an Order.
Consumer – any natural person who, in relation to contracts concluded with the Seller, acts for purposes outside their trade, business, craft or profession.

Customer – any natural person over 18 years of age or legal person that has or obtains access to the CONTENT through any means of communication provided by the Seller (electronic, telephone, etc.) or under an existing usage agreement between the Seller and that person, which requires the creation and use of an Account.

User – any natural or legal person that accesses, browses, uses or otherwise interacts with the Website, regardless of the purpose of the visit or the device used. A User may be an occasional visitor, a Customer placing an Order, a newsletter subscriber or any other person benefiting from the services and information available on the Website. By accessing and using this Website, the User confirms that they have read, understood and unequivocally and unconditionally accepted the terms and conditions of use. Any interaction with the Website, including browsing, creating an Account, placing an Order or using any services offered, constitutes the User's express, full and irrevocable agreement to comply with all provisions of the Terms and Conditions.

Nickname – a pseudonym under which a particular User / Customer / Buyer may add Content to the Website. The Nickname is associated with the User's / Customer's / Buyer's information on the Website under the designation “Username”.

Account – the section of the Website created using an email address and a password, which allows the Buyer to submit an Order and contains information about the Customer / Buyer and the Buyer's history on the Website (Orders, tax invoices, Goods guarantees, etc.). The User is responsible for ensuring that all information entered when creating the Account is correct, complete and up to date.

My Basket – the section of the Account that allows the Buyer / User to add Goods or Services they wish to purchase immediately or later. If the Goods or Services are not purchased by placing an Order when added, the Buyer / User will benefit from the Seller's Goods and Services tracking service by receiving Commercial Communications from the Seller.

Website – the online shop hosted at kaskadda.com and its subdomains.

Order – an electronic document serving as a means of communication between the Seller and the Buyer, through which the Buyer informs the Seller, via the Website, of their intention to purchase Goods and Services from the Website.

Goods and Services – any product or service listed on the Website, including the products and services specified in the Order, to be supplied by the Seller to the Buyer under the Contract concluded.

Campaign – the commercial display of a finite number of Goods and/or Services from a limited, predefined stock, for a limited period determined by the Seller.

Contract – the distance contract concluded between the Seller and the Buyer without their simultaneous physical presence.

Content – means:

All information on the Website that can be visited, viewed or otherwise accessed using electronic equipment;

The content of any email sent by the Seller to Buyers electronically and/or through any other available means of communication;

Any information communicated to the Buyer by an employee / associate of the Seller through any means, using contact details whether or not specified by the Buyer;

Information about the Goods and/or Services and/or prices charged by the Seller during a particular period;

Information about the Goods and/or Services and/or prices charged during a particular period by a third party with which the Seller has partnership agreements;

Information relating to the Seller or other privileged information belonging to the Seller.

Review – a written assessment by the owner or recipient of a Good or Service, based on their personal experience and ability to make qualitative comments and state whether the Good or Service meets the specifications provided by the manufacturer.

Rating – a means of expressing a User's / Customer's / Buyer's satisfaction with a product. Ratings are expressed as stars, with each Good receiving between one and five stars. This level of satisfaction is always associated with the User's / Customer's / Buyer's written Review of a Good or Service.

Comment – an assessment or critical observation relating to a Review or another Comment.

Question – a query addressed to other Users / Customers / Buyers to obtain information about the Goods or Services on the relevant page.

Answer – written information sent to a User / Customer / Buyer who has submitted a Question on the Website on the page of a particular Good. An Answer is an explanation offered by one User / Customer / Buyer to another in the course of a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as email / SMS / telephone / mobile push / web push / etc.) containing general and thematic information, information about products similar or complementary to those purchased, information about KASKADDA offers or promotions, information about Goods and Services added to “Account / My Basket” or “Account / Favourites”, and other commercial communications such as market research and opinion surveys.

Transaction – the collection or refund of an amount arising from the Seller's sale of a Good and/or Service to the Buyer, using the services of the card processor approved by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of the Goods and Services as stated in their descriptions.

“PRP” (or “RRP”, as applicable) – the recommended resale price of the Good, communicated directly by the manufacturer or, as applicable, through the distributor, supplier or Seller. The Selling Price is set independently by the Seller according to its own commercial policy. The sole purpose of this information is to assist the Buyer / Customer / User in deciding whether to purchase the Good. The Buyer / Customer / User understands that displaying this information less prominently is not liable to cause confusion and that their purchasing decision must be based strictly on the Selling Price communicated by the Seller and requested from them for the Good being sold.

“Crossed-Out Price” – the reference price, meaning the lowest price applied by the Seller during at least the last 30 days before the price reduction for the Good. Where permitted by law, the Crossed-Out Price may also be maintained during successive, gradual price reductions. It is valid while stocks of the Good / Service last.

“Selling Price” – the price of the Good claimed and requested by the Seller from the Buyer / Customer / User, appropriately displayed on the Website's product page or on the display label for products in showrooms. The Seller may separately and visibly display the monetary difference between the Selling Price and PRP and/or the monetary or percentage difference between the Selling Price and the Crossed-Out Price. The Selling Price is valid while stocks of the Good / Service last.

CONTRACTUAL DOCUMENTS

By placing an Order on the Website, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.

The notification received by the Buyer after placing an Order is for information only and does not constitute acceptance of the Order. This notification is provided electronically (by email) or by telephone.

The Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the quantity is changed, the Seller will notify the Buyer using the email address or telephone number provided when placing the Order and will refund the amount paid.

The Contract is deemed concluded between the Seller and the Buyer when the Buyer receives the Order dispatch notification from the Seller by email and/or SMS.

The Document and the information provided by the Seller on the Website form the basis of the Contract, supplemented by the guarantee certificate issued by the Seller or one of its suppliers for the purchased Goods.

ONLINE SALES POLICY

Any User / Buyer is permitted access for the purpose of placing an Order.

Use of the Website implies unconditional acceptance of the terms and conditions of use.

The Seller reserves the right to restrict a User's / Buyer's access to the Website if it considers, based on their conduct or activity on the Website, that their actions could harm the Seller in any way.

Communication with the Seller may take place through direct interaction, including online support (Live Chat), or through the addresses listed in the Website's “Contact” section. The Seller is free to manage the information received without having to provide justification.

The Seller may publish information on the Website about Goods and/or Services and/or promotions offered for a particular period or while stocks last.

For online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including, but not limited to, currency conversion fees charged by the bank issuing their card. The Buyer alone is responsible for these costs.

All information used to describe the Goods and/or Services available on the Website (static images, moving images, multimedia presentations, etc.) is used solely for presentation purposes and does not constitute a contractual obligation on the Seller's part.

NATURAL CHARACTERISTICS OF PEARLS AND PRODUCT PRESENTATION

1. The natural character of pearls

Cultured pearls are organic products of natural origin and, because of the nature of their formation, no two pearls are perfectly identical.

They may display natural variations in shape, size, colour, shade, lustre, orient, texture and surface, including small uneven areas, spots, striations, growth rings or other natural characteristics.

Such variations may occur both between different products and between pearls within the same piece of jewellery. For earrings, sets or other products containing multiple pearls, selection and matching aim to achieve overall harmony in shape, size, colour and appearance, without implying that the pearls are perfectly identical.

Natural surface characteristics and reasonable differences between pearls form part of the material's individual character and are a normal characteristic of cultured pearls.

Such characteristics are inherent in the natural character of cultured pearls and do not, in themselves, constitute manufacturing defects or a lack of conformity. Their presence and extent are assessed in relation to the product's overall characteristics and the nature of the material.

2. Pearl size and shape

The sizes stated on the Website represent the size or commercial size range into which the pearl is classified, according to the measurement method applicable to its type and shape.

The sizes stated for pearls are commercial reference sizes or ranges. Because of their natural character, individual shape characteristics and the measurement process, actual sizes may show reasonable variations of approximately ±5% from the stated value or range limits, unless a different tolerance is expressly specified in the product description.

As pearls are organic products rather than perfect geometric bodies, the size of the same pearl may also vary according to the measurement axis. Depending on its type, shape and individual characteristics, reasonable natural differences of approximately 10–15% may occur between different axes of the same pearl.

This natural variation does not, in itself, mean that the pearl belongs to a different size or shape category, provided its overall characteristics are compatible with the category under which the product is sold.

Terms such as “round”, “near-round”, “oval”, “drop” or “baroque” refer to commercial shape categories. For cultured pearls, these names describe the pearl's predominant overall shape and do not imply a perfect geometric shape or absolute identity between two pearls in the same category.

Within the Seller's commercial classification, “drop” denotes an oval or elongated oval shape with an overall droplet-like appearance. Pearls in this category may be more or less elongated, more rounded or slightly asymmetrical, and need not have exactly the same outline as the pearl photographed.

A pearl's actual shape may show natural variations from the specimen shown in product photographs. The photographs are representative of the general shape category but, because of the natural character of pearls, do not guarantee an identical outline, proportions or degree of symmetry for every pearl delivered.

For cultured pearls, “round” does not imply perfect geometric sphericity or absolute mathematical equality of all diameters.

3. Quality grading

Grades such as AAA+, AAA, AA+ or similar are commercial classifications of pearl quality, established through an overall assessment of several characteristics, including lustre, surface quality and appearance, shape, colour, orient, nacre quality and the pearl's overall appearance.

By its nature, assessing these characteristics also involves professional judgement, since factors such as lustre, orient, surface appearance, shape or overall appearance cannot always be quantified solely through mathematical criteria. Consequently, a reasonable margin of assessment may exist between assessors or different commercial grading systems. This judgement does not mean the grading is arbitrary; it results from an overall assessment of the pearl's characteristics within the grading system used.

The pearl industry has no single mandatory international system applied identically by all producers, suppliers, laboratories and retailers. The meaning of a grade such as AAA, AA+ or AAA+ may therefore vary according to the grading system used.

The grades used for products are commercial assessments based on the pearl's characteristics as a whole, within the Seller's grading system.

The same pearl may therefore receive different grades under different systems or from different assessors, without the mere existence of a difference of opinion proving, in itself, that either classification is incorrect.

Where a product description uses percentage-based expressions for surface appearance, such as “imperfections below 5%”, “more than 95% clean surface” or similar wording, these are commercial and visual estimates made during the pearl's overall assessment, rather than the result of an exact geometric or mathematical measurement of its surface. Assessing such percentages inherently involves a reasonable margin of professional judgement, influenced by factors including the pearl's shape and the size, type, location and visibility of its surface characteristics.

No individual characteristic, by itself, automatically determines a pearl's inclusion in or exclusion from a particular quality category, unless a specific criterion is expressly stated in that product's description.

Consequently, unless expressly stated otherwise, a grade such as AAA, AAA+ or similar does not guarantee a particular mathematical percentage of perfectly smooth surface, the complete absence of natural characteristics, perfect geometric sphericity or absolute identity of the pearl's diameters.

Pearls in higher quality categories may display natural surface characteristics, small variations in shape or texture, or other features specific to their natural formation. These are assessed together with lustre, orient, surface, shape and the pearl's other characteristics.

Assessments or grading systems published by third parties do not automatically apply to products sold by the Seller unless the relevant system is expressly identified in the product description as the standard used to grade that product.

4. Natural characteristics of semi-precious stones

Semi-precious stones are natural materials and, because of their formation, may display variations in colour, shade, transparency, colour intensity, inclusions, colour zoning, veins, textures, surface features or other natural characteristics.

No two natural stones are perfectly identical, and such variations may occur both between different products and between stones used in the same piece of jewellery.

Shape, colour distribution, transparency, inclusions and other natural features may vary from the specimen shown in product photographs without this, in itself, implying a defect.

Natural features and reasonable differences between stones form part of the material's individual character and are assessed in relation to its nature and overall characteristics.

Depending on the type of stone, natural differences may exist in hardness, porosity, transparency, structure, colour and sensitivity to external factors.

5. Photographs, colours, apparent sizes, design and settings

Photographs, videos and other visual materials published on the Website show the product's model and overall appearance.

For jewellery made with pearls, semi-precious stones or other natural materials, the item actually delivered may display natural differences from the photographed specimen in shade, shape, size, lustre, orient, transparency, texture, inclusions and surface characteristics.

Photography and filming of pearls, semi-precious stones and the metal surfaces of settings are particularly sensitive to lighting conditions, light temperature and direction, shooting angle, reflections, exposure, white balance, camera characteristics and technical image processing. For these reasons, reasonable differences may exist between the colour or shade perceived in photographs or videos and the product's appearance under actual lighting conditions.

These differences may affect pearls and semi-precious stones as well as settings and other metal components, which may appear warmer, cooler, lighter or darker depending on light, reflections, viewing angle and the conditions under which the photographs or videos were made.

Highlights, reflections, plays of light, lustre intensity, pearl orient and the visual effects of semi-precious stones or metal surfaces depend directly on how light falls on the product, the viewing angle, photographic or filming conditions and technical processing of the visual material. These effects may vary significantly under actual lighting conditions and must not be interpreted as having an identical intensity or appearance in every circumstance.

The rendering of colours and shades may also vary according to the device used to view the Website, including screen type, brightness, contrast, colour profile, resolution and monitor, phone or tablet settings. An absolutely identical reproduction of a particular colour or shade across all devices cannot therefore be guaranteed.

The apparent size of products, pearls, stones or other components in photographs displayed on the Website does not represent their actual size, and the images must not be regarded as reproductions to scale. The displayed size depends on the device's size and resolution, its settings and the way the image is displayed. Actual size must be assessed using the numerical dimensions or ranges stated for the product.

For necklaces, bracelets and sets made with pearls strung continuously next to one another, the actual number of pearls used may differ from the number visible in presentation photographs. It depends on the pearls' individual sizes and shapes and on the particular assembly method.

The number of pearls visible in photographs is not guaranteed unless expressly stated in the product description.

The product's length is as stated in the description, with a natural and manufacturing tolerance of approximately ±5%, unless expressly stated otherwise.

Workmanship may also vary between batches or in certain assembly elements, provided these variations do not substantially alter the declared materials, functionality, safety, overall design or other essential product characteristics.

In the absence of an express technical statement in the product description, exterior photographs are not a technical diagram of the jewellery's internal structure and do not necessarily describe its internal drilling, fixing or assembly method.

6. Commercial language and editorial descriptions

In addition to information about product characteristics, descriptions may contain editorial, stylistic, descriptive or marketing wording intended to express the product's aesthetics, inspiration, character or how it may be perceived or worn.

Expressions referring to elegance, refinement, beauty, femininity, brilliance, style, the effect on an outfit or similar assessments are subjective and promotional. They are not promises or guarantees of a particular aesthetic, personal, emotional or social effect on the wearer.

Names of products, collections or variants, and metaphorical, evocative or creative expressions used in product presentations, serve commercial and editorial purposes. They do not, in themselves, constitute technical specifications, certifications, quality standards or objective product characteristics unless expressly stated.

Perceptions of a piece of jewellery's beauty, colour, proportions, elegance, suitability for a particular person or outfit, and overall appearance are inherently subjective and may vary from one person to another.

Such wording does not alter or replace the product's objective characteristics, such as materials, dimensions, pearl or stone type, metal, shape or other expressly communicated specifications.

7. Right of withdrawal

Regardless of the natural characteristics described in this section, if the Consumer does not like the product, it does not suit them or match their preferences, or they wish to return it for any other reason, they may exercise their right of withdrawal within the statutory 14-day period without having to justify their decision.

For products eligible for withdrawal, returns are free in all countries to which the Seller delivers, subject to the applicable returns policy.

The right of withdrawal is exercised subject to the conditions and exceptions provided by law. Products made or personalised according to the Consumer's specifications may be excluded from the right of withdrawal in the cases provided by applicable legislation.

LEGAL GUARANTEE OF CONFORMITY – WEAR, DAMAGE AND USE OF JEWELLERY

The products sold benefit from the legal guarantee of conformity under applicable legislation.

The Seller is responsible for lack of conformity for which it is liable by law. The mere fact that damage, a change in appearance or a malfunction arises during the statutory liability period does not, in itself, mean that it constitutes a lack of conformity.

Assessment of a lack of conformity takes into account the nature and characteristics of the Good, the particular properties of its materials, normal conditions of use, the Good's condition and applicable legal provisions.

The sections “Natural Characteristics of Pearls and Product Presentation” and “Instructions for Use, Care and Storage” form an integral part of these Terms and Conditions and of the information communicated to the Consumer about the Good. The product's natural characteristics, material properties and instructions for use, handling, care, cleaning and storage must be taken into account when assessing conformity and determining the nature and cause of any reported damage, malfunction or lack of conformity.

Normal wear, loss or theft of the Good, accidents, mechanical damage and damage caused by improper use, handling, storage, cleaning or care are not a lack of conformity attributable to the Seller and are not covered by remedies under the legal guarantee.

Mechanical damage, improper use and external causes

Damage caused by the following is not a lack of conformity attributable to the Seller:

• Knocks, falls, impacts, shocks, pressure, crushing, scratching, bending, deformation, pulling, twisting, tension or forcing;
• Jewellery catching on clothing, hair, bags, accessories or other objects;
• Forcing or improperly handling clasps, posts, earring hooks, rings, links, chains, fixing elements or other assembly and fastening components;
• Wearing jewellery during sleep, sports, household activities or other circumstances exposing it to shocks, pressure, friction or traction, where the damage results from those conditions;
• Contact with perfumes, cosmetics, creams, hairspray, detergents, cleaning products, alcohol, chlorine, acids, salts, solvents, adhesives or other chemicals or corrosive environments, where these damage or alter the product;
• Repeated or prolonged contact with water, seawater, pool water, steam, excessive moisture or perspiration, where this damages materials or components;
• Excessive exposure to heat, direct heat sources, intense sunlight or temperature or humidity conditions incompatible with the nature of the materials;
• Improper storage or contact and friction with other jewellery, objects or surfaces capable of scratching, deforming or damaging the product;
• Use of unsuitable or abrasive cleaning products or methods, or those incompatible with the nature of the materials;
• Interventions, modifications, adjustments or repairs performed improperly or by third parties, insofar as they caused, aggravated or influenced the reported problem.

Damage resulting from failure to follow the product's instructions for use, handling, care, cleaning or storage is not a lack of conformity attributable to the Seller where there is a connection between that failure and the reported damage.

Normal wear

Normal wear resulting from wearing and using jewellery is not a material or manufacturing defect and does not constitute a lack of conformity.

Depending on the materials and the frequency and conditions of use, normal wear may include fine scratches, friction marks, gradual loss of lustre, changes in finish, progressive wear of certain surfaces or components and other natural aesthetic or functional changes resulting from wear.

Work required solely because of normal wear, such as professional cleaning, polishing, restringing or restoring plating or a finish worn through use, is maintenance rather than a remedy for lack of conformity.

Natural characteristics of pearls

The natural variations and characteristics of pearls described in “Natural Characteristics of Pearls and Product Presentation” do not constitute a lack of conformity insofar as the Good meets the type, size or size range, shape, quality category and other essential characteristics under which it was sold.

925 silver

Natural oxidation or tarnishing of 925 silver is a characteristic of the material, not a defect, and does not constitute a lack of conformity.

Silver may react naturally with air, humidity, perspiration, skin pH, cosmetics and other environmental factors. The speed and intensity of oxidation may vary according to wearing and storage conditions and the User's individual characteristics.

Natural oxidation can be removed through appropriate cleaning and does not, in itself, justify replacement or a refund for the Good under the legal guarantee.

Plating and surface finishes

Plating and surface finishes are naturally subject to wear through use.

For plated or surface-treated products, including platinum-plated 925 silver components, progressive thinning, fading or wear of the plating caused by wearing, friction or repeated contact with skin, perspiration, water, cosmetics or other substances is normal wear and does not constitute a manufacturing defect or lack of conformity.

Wear may be more pronounced in areas subject to repeated friction or direct, frequent contact with skin or clothing.

14K / 585 gold

Components sold as 14K / 585 gold are made from a gold alloy with a fineness of 585‰, meaning 58.5% fine gold, with the remainder consisting of alloying metals needed to achieve the jewellery's mechanical properties and specific colour.

Gold is a very stable metal, and colour changes in 14K / 585 gold jewellery are very rare.

In very rare circumstances, certain metals in the alloy may react at the surface under particular environmental or usage conditions, producing spots or local colour changes, including greenish shades. Perspiration, the skin's chemical properties, moisture, salt water, chlorine, perfumes, cosmetics or other chemicals may contribute to these reactions.

Surface colour changes caused by such external factors do not alter the gold's fineness and do not mean that the product is not made from 14K / 585 gold.

If a complaint concerns such a change, the Good may be examined to establish its cause and distinguish a surface reaction from a possible material or workmanship issue.

Pearls

Pearls are natural organic materials sensitive to shocks, scratching, friction, heat and chemicals.

Scratching, abrasion, surface damage or reduced lustre of pearls is not a lack of conformity attributable to the Seller where it results from wearing, knocks, friction or contact with perfumes, cosmetics, hairspray, detergents, chlorine, salt water, acids or other substances incompatible with the material's nature.

Pearls must not be cleaned with abrasive products, ultrasonic equipment, steam or other methods incompatible with their nature.

Over time, pearls may undergo gradual changes in shade, including slight yellowing or a shift towards a cream colour. These changes form part of the organic material's natural development and normal wear, may give pearls a warmer, more mature appearance and do not constitute a manufacturing defect or lack of conformity.

Semi-precious stones

Semi-precious stones are natural materials and may display inclusions, variations in colour or transparency, colour zoning, veins, textures and other natural features specific to the type of stone.

These natural characteristics do not constitute a lack of conformity insofar as they are compatible with the type, overall appearance and other characteristics under which the Good was sold.

Semi-precious stones may have different degrees of hardness, porosity and sensitivity to shocks, friction, pressure, heat, light, water or chemicals, depending on the nature of each stone.

Scratching, chipping, cracking, abrasion, surface damage, progressive loss of lustre, discolouration or other damage is not a lack of conformity attributable to the Seller where it results from knocks, falls, pressure, friction, inappropriate exposure or contact with substances incompatible with the stone's nature.

Silk-thread stringing

For necklaces and bracelets strung on silk thread, the thread is a material naturally subject to wear through use.

Loosening, stretching, elongation and progressive wear of the thread and knots through wearing are normal wear, not a manufacturing defect, and do not constitute a lack of conformity.

Restringing required because of normal thread wear is a jewellery maintenance operation.

Thread breakage or damage to the assembly is not a lack of conformity attributable to the Seller where caused by wear, snagging, pulling, tension, knocks, friction, improper handling or other causes external to the Good.

Elastic or stretchable elements

Elastic or stretchable elements in jewellery are subject to wear through use.

Loosening or progressive loss of elasticity caused by wearing and repeated stretching is normal wear and does not constitute a lack of conformity, insofar as it is not caused by a material or workmanship defect for which the Seller is liable by law.

Continued use of a damaged product

If the Good shows visible signs of damage or wear that could worsen the problem — such as stretched or worn thread, loose assembly, deformed components, loose fastenings, loose pearls or semi-precious stones, or a malfunctioning clasp — use must be discontinued to prevent further damage or loss of components.

Additional damage caused by continued use after such signs appear is not a lack of conformity attributable to the Seller insofar as it results from that continued use.

Detachment of components

The detachment of a pearl, semi-precious stone, clasp or other component may constitute a lack of conformity only if caused by a defect in material, workmanship or assembly, or another lack of conformity for which the Seller is liable by law.

Detachment caused by wear, knocks, snagging, pulling, tension, deformation, forcing, improper handling or other causes external to the Good is not a lack of conformity attributable to the Seller.

If a component detaches, the Good and all detached components still in the Buyer's possession must be retained and made available to the Seller for examination.

Loss, theft or disappearance of the Good or its components

The legal guarantee of conformity does not cover the loss, theft or disappearance of the Good or its components after delivery.

Loss of an earring, pearl, semi-precious stone, pendant, clasp or any other component does not, in itself, constitute a lack of conformity and does not oblige the Seller to replace the Good or the lost component.

Remedies for lack of conformity

Where the reported problem constitutes a lack of conformity for which the Seller is liable by law, the Consumer is entitled to the remedies provided by law.

To bring the Good into conformity, the Consumer may choose between repair and replacement. The chosen remedy cannot be required of the Seller if it is impossible or, compared with the other available remedy, would involve disproportionate costs, taking into account all relevant circumstances, including the value the Good would have had without the lack of conformity, its severity and whether the alternative remedy can be provided without significant inconvenience to the Consumer.

The Seller may refuse both repair and replacement where they are impossible or would impose disproportionate costs, assessed in relation to the actual circumstances and statutory criteria.

Repair or replacement is provided free of charge to the Consumer within a reasonable period not exceeding 15 calendar days from the date the Consumer informs the Seller of the lack of conformity. The specific period is agreed in writing, taking into account the Good's nature and complexity, the nature and severity of the lack of conformity and the effort required to complete the repair or replacement, without significant inconvenience to the Consumer.

If repair or replacement cannot be completed within the statutory maximum of 15 calendar days, that remedy will not remain pending indefinitely. Subject to the conditions provided by law, the Consumer is entitled to the other applicable remedies: a proportionate price reduction or, where the statutory conditions are met, termination of the Contract and a refund of the price paid.

For products made with pearls, semi-precious stones or other natural materials, the unavailability of a suitable specimen, the need for replenishment, characteristics of available batches, cultivation or production cycles, import lead times or the time required to identify and obtain another specimen do not extend the statutory maximum of 15 calendar days.

If a suitable specimen cannot be made available and replacement cannot be completed within the statutory period, the Seller is not obliged to keep the replacement request open pending possible future replenishment. The matter will be resolved by applying the other remedies provided by law.

For repair or replacement, the Consumer makes the Good available to the Seller. Costs necessary to provide the remedy, including dispatch and transport costs required for repair or replacement, are borne by the Seller as provided by law. In the case of replacement, the Seller takes back the replaced Good at its own expense.

Availability of a replacement specimen

Replacement involves supplying a Good that meets the contractual characteristics and conformity requirements applicable to the purchased product.

For jewellery made with pearls, semi-precious stones or other natural materials, the mere presence in stock of a Good with the same code, model or category does not, in itself, mean a suitable replacement specimen is available. Because of the materials' natural character, specimens may display the variations and characteristics described in these Terms and Conditions.

The Seller may check available specimens before replacement to establish whether they meet the product's contractual characteristics and applicable conformity requirements.

If no suitable specimen is available and replacement is impossible or cannot be carried out under the conditions provided by law, the Consumer is entitled to the other applicable remedies.

Limits of the replacement obligation

Replacement consists of supplying a Good that meets the contractual characteristics and conformity requirements applicable to the purchased product.

Replacement does not entitle the Consumer to individually select a particular specimen from several available conforming Goods, nor does it oblige the Seller to send photographs or videos of available specimens for prior approval of the Good to be delivered.

These provisions do not limit the Consumer's right to receive a Good conforming to the Contract and statutory requirements.

Price reduction and termination of the Contract

In the cases provided by law, the Consumer is entitled to a proportionate price reduction or termination of the Contract.

These remedies may apply, as appropriate, where the Seller has not completed repair or replacement under the statutory conditions, the lack of conformity persists, it is sufficiently serious to justify such a remedy, or it is apparent that the Good will not be brought into conformity within a reasonable period or without significant inconvenience to the Consumer.

The price reduction is proportionate to the decrease in the value of the Good received by the Consumer compared with the value it would have had if it had been in conformity.

Return of the Good and refund upon termination of the Contract

If the Contract is terminated because of a lack of conformity, the Consumer returns the Good to the Seller at the Seller's expense.

Return at the Seller's expense is carried out exclusively through the courier designated and arranged by the Seller. The Seller will schedule collection and communicate the instructions needed to hand over the Good.

If the Consumer, on their own initiative and without the Seller's prior agreement, chooses to return the Good using another courier or transport method instead of the one provided by the Seller, all costs of that shipment will be borne entirely by the Consumer and will not be reimbursed by the Seller.

Shipments sent through another courier or transport method with transport charges payable by the Seller will be refused.

The Seller refunds the price paid for the Good upon receipt of the Good or the Consumer's evidence that it has been returned, under the conditions provided by law.

For a refund by bank transfer, the Consumer must state in the returns form the bank account to which they wish the refund to be paid. By completing and submitting the form and specifying the bank account, the Consumer requests and agrees to a bank-transfer refund to that account, at no additional cost to them.

Assessment of complaints

For a conformity complaint, the Seller may request photographs, videos and/or that the Good be made available for examination where necessary to establish the nature and cause of the reported problem.

The examination may consider, as appropriate, the Good's overall condition, the degree and type of wear, the location and characteristics of the damage, the condition of the thread, assembly, clasps, fixing elements, pearls, semi-precious stones and other components, and any other factors relevant to establishing the cause.

If the examination establishes, in compliance with applicable rules on the burden of proof, that the reported problem results from normal wear, an accident, mechanical damage, improper use, handling, storage or care, failure to follow applicable instructions or another cause external to the Good, it is not a lack of conformity attributable to the Seller and is not covered by remedies under the legal guarantee.

If the nature of the Good and the damage permit, the Seller may offer repair, refurbishment, restringing, cleaning or replacement of components for a fee, separately from the legal guarantee. The costs are communicated to and accepted by the Buyer before the work is carried out.

The instructions on use, handling, care, cleaning, storage and safety set out in “Instructions for Use, Care and Safety” form part of the information on proper product use.

These provisions do not exclude, limit or affect the Consumer's rights in the event of a lack of conformity for which the Seller is liable under legislation in force.

Application of the guarantee requires clear identification of the Order and provision by the Consumer of the necessary information, including, but not limited to:

• The commercial invoice or a copy;
• The full name under which the Order was placed;
• The date of purchase.

The commercial invoice supplements the certificate and forms an integral part of it. It is the main document used to verify the purchase, the product and its purchase date.

If the purchase and the product complained about cannot be identified from the documents or information supplied or in the Seller's records, the complaint cannot be assessed and resolved under the legal guarantee.

Right of withdrawal

The right of withdrawal is separate from the legal guarantee of conformity.

Even if the product has no lack of conformity, the Consumer may return it within the statutory 14-day period, without having to justify their decision, under the conditions provided by law.

If the Consumer does not like the product, it does not suit them or match their preferences, or they have simply changed their mind, they may request a return if the product is eligible for the right of withdrawal.

For eligible products, returns are free in all countries to which the Seller delivers, subject to our returns policy.

The right of withdrawal is exercised subject to statutory conditions and exceptions. Goods made to the Buyer's specifications or clearly personalised may be excluded from the right of withdrawal in the cases provided by applicable legislation.

INSTRUCTIONS FOR USE, CARE AND STORAGE

Jewellery is delicate and must be worn, handled, cleaned and stored carefully, according to the nature of the materials and the structural characteristics of each product.

Following these instructions is necessary for proper use and care of jewellery and to preserve its appearance and integrity as far as possible.

Wearing and handling

Jewellery is intended to be worn for decorative purposes. Do not use it for other purposes or subject it to demands for which it was not designed.

Do not wear jewellery during sleep, sports, exercise, household activities, manual work or other activities where it may be exposed to knocks, snagging, pressure, friction, pulling or deformation.

Jewellery is delicate and must not be subjected to excessive mechanical forces, knocks, falls, pressure, crushing, scratching, bending, twisting, pulling or tension.

Do not excessively bend, twist, pull or stretch necklaces, bracelets, chains or other jewellery components. These stresses can break the thread, deform the setting or damage other components.

Do not force clasps, posts, earring hooks, rings, links, settings or other fixing and fastening elements. If a mechanism does not work normally, do not continue forcing it.

Jewellery with elastic or stretchable elements must be handled carefully and stretched only as much as necessary to put it on and take it off normally. Excessive or repeated stretching can accelerate loss of elasticity.

Put jewellery on after dressing and remove it before undressing to reduce the risk of catching it on clothing, zips, hair or other objects.

Water, bathing, swimming pools and the sea

Do not wear jewellery in the shower, bath, swimming pool, sea, sauna or other situations involving repeated or prolonged contact with water, steam or moisture.

Salt water, chlorinated water, steam, moisture and perspiration may affect pearls, semi-precious stones, threads, finishes, plating and metal components, depending on the material.

After accidental contact with water or moisture, do not store jewellery while wet. Allow it to dry naturally.

Thread-strung jewellery must not be stored until the thread is completely dry.

Perfumes, cosmetics and chemicals

Do not apply perfume, hairspray, creams, lotions, make-up or other cosmetics directly to jewellery.

Apply perfumes and other cosmetics before putting jewellery on and allow them to dry before contact with it.

Avoid contact with detergents, cleaning products, alcohol, chlorine, acids, solvents, adhesives, salts, disinfectants or other chemicals or corrosive agents.

Do not wear jewellery while cleaning.

Cleaning

For routine care, gently wipe jewellery with a soft, clean, non-abrasive cloth.

Do not use abrasive products, scouring pads, hard brushes, toothpaste, abrasive powders, harsh detergents or cleaning solutions whose compatibility with the jewellery's materials is unknown.

Pearls must not be cleaned using ultrasonic equipment, steam or other methods incompatible with the material's nature.

Semi-precious stones differ in hardness, porosity and sensitivity. Do not use ultrasound, steam, chemical solutions or other specialised cleaning methods unless their compatibility with the particular stone is known.

For products made from several materials, choose a cleaning method suited to the most sensitive component.

Pearls

Pearls are delicate organic materials and must be protected against knocks, scratching, abrasion, excessive friction, heat and chemicals.

Do not rub or scratch the surface of pearls.

After wearing, they may be gently wiped with a soft, clean cloth to remove traces of perspiration, cosmetics or other residues.

Protect pearls from perfumes, cosmetics, hairspray, chlorine, salt water, cleaning products and high temperatures.

Semi-precious stones

Semi-precious stones differ in hardness, resistance, porosity, structure and sensitivity to water, heat, light and chemicals.

Protect stones against knocks, falls, scratching, pressure and friction.

Some stones may be affected by water, high temperatures, strong light, cosmetics or chemicals.

Plating and finishes

Plating and surface finishes must be protected against excessive friction and repeated contact with water, perspiration, perfumes, cosmetics, detergents and other chemicals.

Do not rub plated surfaces aggressively or use abrasive products to clean them.

The finish or plating may progressively wear over time, particularly in areas frequently in contact with skin, clothing or other surfaces.

Thread-strung jewellery

Necklaces and bracelets strung on silk or other textile threads must be handled carefully.

Silk and other textile threads are flexible components naturally subject to wear through use. Over time, they may loosen, elongate, thin or progressively wear. Where these changes occur gradually through normal use, they represent normal wear of the material and do not, in themselves, constitute a defect in the jewellery.

Periodic restringing of thread-strung necklaces and bracelets is a normal maintenance operation, required according to the frequency and conditions of wear.

Do not pull, strain or twist the thread.

Regularly check the condition of the thread and knots.

If the thread is stretched, thinned, frayed, worn or shows other signs of damage, do not continue wearing the jewellery until it has been checked and, if necessary, restrung.

Elastic or stretchable elements

Jewellery with elastic or stretchable elements must be handled carefully.

Do not stretch elastic elements beyond what is necessary to put the product on and take it off. Excessive and repeated stretching can accelerate loosening and loss of elasticity.

Storage

Store jewellery separately in soft pouches, lined boxes or individual compartments.

Do not keep pearls or semi-precious stones in direct contact with other jewellery, hard objects, sharp elements or abrasive materials that could scratch them.

Where possible, fasten the clasps of necklaces, bracelets and chains before storage to reduce the risk of tangling or snagging.

Do not store jewellery in bathrooms, excessively humid rooms or other unsuitable environments, and do not store it while wet.

Sunlight, temperature and heat sources

Avoid prolonged exposure to sunlight, high temperatures or direct heat sources such as radiators, stoves, hairdryers or other appliances generating high temperatures.

Excessive temperatures may affect pearls, certain semi-precious stones, threads, elastic elements, adhesives and other components, and may cause colour changes, cracks or other damage.

Keep jewellery away from open flames and other sources of excessive heat.

General rule for use

As a general rule, put jewellery on last, after dressing and after applying and allowing perfumes and cosmetics to dry, and remove it first, before undressing, sleeping, bathing, sports or activities that could expose it to damage.

Damage caused by improper use or care

Damage caused by failure to follow these instructions, improper use, accidents, negligence or other factors external to the product is not covered by the applicable product guarantee.

ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract Services relating to fulfilment of the Order to a third party without the Buyer's consent. The Seller remains responsible to the Buyer for all contractual obligations.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The Content, as defined in the introductory section, including, but not limited to, logos, stylised representations, commercial symbols, static images, moving images, text and/or multimedia content presented on the Website, is the Seller's exclusive property. The Seller reserves all rights obtained directly or indirectly in this respect through usage and/or publication licences.

Without the Seller's express written consent, the Customer / Buyer / User may not copy, distribute, publish, transfer to third parties, modify or otherwise alter, use, link to, display or include any Content in a context other than that originally intended by the Seller; include Content outside the Website; remove notices indicating the Seller's copyright in the Content; or participate in the transfer, sale or distribution of materials created by reproducing, modifying or displaying the Content.

Any Content to which the Customer / Buyer / User has or obtains access by any means is subject to the Document unless accompanied by a specific, valid usage agreement concluded between the Seller and that person. The Seller provides no implied or express guarantee regarding that Content.

The Customer / Buyer / User may copy, transfer and/or use Content solely for personal or non-commercial purposes, and only where this does not conflict with the Document.

If the Seller grants the Customer / Buyer / User the right to use particular Content in the manner described in a separate usage agreement, and the person has or obtains access to that Content under the agreement, the right extends only to the Content defined in the agreement, only for as long as that Content exists on the Website or for the period stated in the agreement, and subject to any conditions specified. It does not constitute a contractual commitment by the Seller towards that Customer / Buyer / User or any third party that has or obtains access to the transferred Content by any means and might be or is harmed by it in any way during or after expiry of the usage agreement.

No Content communicated to the Customer, User or Buyer through any means (electronic, telephone, etc.), or acquired by accessing, visiting and/or viewing it, constitutes a contractual obligation relating to that Content on the part of the Seller and/or any Seller employee or representative who facilitated its transfer.

Any use of Content for purposes other than those expressly permitted by this Document or an accompanying usage agreement, where one exists, is prohibited.

Limitation of the Seller's liability:

1) Liability for Website content.

The Seller is not and cannot be held liable for damage caused by errors, inaccuracies or outdated information published or maintained on the Website where these are not attributable to its fault.

The Seller makes every effort to ensure that information presented on the Website is accurate and up to date but cannot absolutely guarantee that all information is always accurate, complete or error-free.

Users are also responsible for checking information before making decisions based on Website content. KASKADDA reserves the right to modify, update or remove published Content without prior notice to improve the User experience and reflect changes to products, services or company policies.

If you notice incorrect or outdated information, please contact us at contact@kaskadda.com so that any discrepancies can be corrected as quickly as possible.

2) If prices, stock levels or other product / promotion details have been displayed incorrectly, including because of incorrect database entries, we reserve the right to cancel delivery of the product, provided it has not yet been delivered, and to notify the Customer / Buyer of the error by telephone / email as soon as possible. If a technical or human error causes a product to be displayed at an incorrect price, much lower or higher than its actual value, and a Customer orders at that price, we reserve the right to cancel the Order and inform the Customer as soon as possible.

If payment has already been made for an Order cancelled for this reason, the Seller will refund the full amount within the statutory period, using the same payment method as for the Transaction or the bank account specified by the Customer.

We apologise for any inconvenience caused by such situations and assure you that we make every effort to maintain the accuracy and correctness of information displayed on the Website.

3) The prices of Products / Services on this Website are indicative until the User places an Order and may change without notice. Promotions shown on the Website are valid for the stated period.

Where no period is stated, Selling Prices are valid while stocks last.

4) All products displayed on this Website are available while stocks last. The Order will be processed and delivered only after the Seller confirms that the products are in stock and meet the quality standards required for delivery. If stock is exhausted or the Seller considers, for any reason and at its sole discretion, that products in stock do not meet the quality requirements, the Order will be cancelled and the Customer / Buyer notified by telephone and/or email. For paid Orders, the purchase amount will be returned to the account from which payment was made. The Seller will refund the money to the bank account specified by the Customer or the account used for the original payment. Please note that the time required for the amount to appear in your account depends on your bank's policies and terms. The Seller is not responsible for the time it takes for the money to become visible in the Buyer's account.

5) The Seller exercises all reasonable care to ensure that photographs, descriptions, specifications, prices, stock information and other information published on the Website are correct and up to date.

However, clerical, technical, IT, display, updating, synchronisation or image-and-information association errors may exceptionally occur, including cases where a photograph, description, technical characteristic, price, stock detail or another product element is displayed incorrectly or not properly updated.

If such an error is identified before dispatch and could significantly affect the ordered product or contractual terms, the Seller may suspend or cancel fulfilment of the Order and will inform the Buyer. If payment has already been made, amounts due will be refunded as provided by law.

If the error is discovered after delivery and could affect product conformity, the matter will be resolved under applicable legislation on the conformity of goods.

A clerical, technical, IT or presentation error concerning the product photograph, description, specifications or characteristics does not oblige the Seller to manufacture, modify, personalise or obtain a product that does not exist in its range or available stock.

If the product shown in error cannot be supplied in conformity, and repair or replacement cannot be carried out under statutory conditions, the Good will be returned to the Seller at its expense, and the Seller will refund in full the amounts due to the Buyer under applicable legislation.

The Seller will arrange return of the Good through its designated courier, and the Buyer will follow the instructions provided for handing over the parcel.

The Seller reserves the right to supplement and modify any information on the Website.

Any problem caused by products and services presented on the Website will be resolved amicably within a maximum of 30 days from the date the Customer / Buyer informs the Seller of the identified lack of conformity. The Buyer may notify Kaskadda by email to contact@kaskadda.com.

ORDERS

The Customer / Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping basket and completing the Order by paying through one of the expressly indicated methods. Once added to the basket, a Good and/or Service is available for purchase only insofar as stock is available. Adding a Good / Service to the basket without completing the Order does not register an Order and does not automatically reserve the Good / Service.

By completing the Order, the Buyer confirms that all information provided for the purchasing process is correct, complete and true at the time of placing the Order.

By completing the Order, the Buyer agrees that the Seller may contact them by any available method accepted by the Seller whenever contact is necessary.

Placing an Order through alternative channels (telephone / email / chat) implies the Buyer's unconditional acceptance of the terms and conditions of use. Before ordering by telephone, email or chat, the Buyer undertakes to read and accept those terms and conditions.

Registration of an Order does not constitute confirmation. Once received, the Order is processed by our staff for confirmation and to establish delivery details. Estimated delivery is 3-5 working days from Order confirmation. This is an estimate only and may differ for each Order.

The Seller may cancel an Order placed by the Buyer without any further obligations between the parties and without either party being entitled to claim damages, in the following cases:

1) The products ordered by the Buyer are out of stock; Orders are fulfilled only after stock availability is confirmed and only while stocks last.

2) The Seller reserves the right to cancel the Order even where products are in stock if it considers they do not meet the quality requirements necessary for delivery to the Buyer.

3) For online payments, the bank issuing the Buyer's card does not accept the Transaction;

4) For online payments, the payment processor approved by the Seller invalidates the Transaction;

5) The Customer / Buyer provides incomplete, incorrect or erroneous information on the Website;

6) Any other situation where the Seller, at its discretion, considers there are valid grounds for cancellation, including, but not limited to, technical errors, discrepancies in delivery details, inability to contact the Customer, suspected fraud or other circumstances affecting the normal conduct of business.

7) Cancellation may be decided at any time, including after Order confirmation, a change of status on the platform or even after the parcel has been handed to the courier.

If the Order was paid before cancellation, the Buyer will be notified solely for the purpose of refunding the amounts paid and must provide a valid bank account for repayment.
The Seller cannot be held responsible for delays caused by the Buyer's failure to provide bank details or provision of incorrect details.

If a tax invoice has already been issued for the Order, the Seller will reverse it in accordance with tax legislation in force. The reversal document will be transmitted electronically to ANAF through the RO e-Factura system where this transmission is mandatory under applicable legislation.

RIGHT OF WITHDRAWAL – 14 DAYS

A Buyer who qualifies as a Consumer has the right to withdraw from the Contract without giving reasons within 14 calendar days, under Romanian Government Emergency Ordinance (OUG) No. 34/2014 and subject to statutory exceptions.

The 14-day period starts from:

• The day on which the Buyer or a third party designated by them, other than the carrier, takes physical possession of the Good;

• For an Order containing several Goods delivered separately, the day on which the Buyer takes physical possession of the last Good;

• For delivery of a Good consisting of multiple lots or pieces, the day on which the Buyer takes physical possession of the final lot or piece.

To exercise the right of withdrawal, the Buyer must inform the Seller within the statutory period by an unequivocal statement or by completing the returns form available on the Website.

Upon withdrawal, the Buyer must return the product together with its accessories, documents, any gifts received and product-specific packaging, including the jewellery box and pouch, insofar as these were delivered with the product.

For Goods eligible for withdrawal, the Seller bears the direct costs of return in all countries to which it delivers, subject to the applicable returns policy.

Refunds

Amounts due to the Buyer will be refunded exclusively by bank transfer to the account specified in the returns form.

By completing and submitting the returns form and specifying the bank account for the refund, the Buyer requests and agrees to a bank-transfer refund to that account, including where the original payment was made by another method.

A bank-transfer refund will not incur costs or fees for the Buyer.

The Buyer is responsible for the accuracy of the IBAN, account holder's name and other bank details communicated to the Seller.

The Seller will refund amounts due without undue delay and within the period provided by applicable legislation.

The Seller may withhold the refund until it receives the returned Good or evidence of its dispatch to the Seller, whichever occurs first, as provided by law.

Diminished value of returned Goods

The Consumer is entitled to examine and handle the Good only to the extent necessary to establish its nature, characteristics and functioning, in a manner similar to an inspection possible in a physical shop.

The Consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the Good's nature, characteristics and functioning.

Merely opening the packaging, where necessary to examine the Good, does not automatically diminish its value.

If the returned Good shows signs of wear or use, scratches, bends, cracks, impact marks, damage, missing components, modifications, interventions or other deterioration resulting from handling beyond reasonable examination, the Seller may request compensation for the Good's actual diminished value.

The diminished value will be determined according to the product's actual condition and may reflect, as appropriate, reasonable costs of cleaning, sanitising, cosmetic restoration, repair or replacement of damaged components, as well as the justifiable difference between the value of the new product and its resale value in the condition in which it was returned.

Any amount withheld for diminished value will be determined according to the particular circumstances and communicated to the Buyer after examination of the returned Good.

VOLUNTARY EXCHANGE FOR ANOTHER PRODUCT

If the Buyer wishes to exchange the purchased Good for another Good for reasons unrelated to a lack of conformity, the request may be made within the statutory withdrawal period of 14 calendar days.

Voluntary exchange is a commercial benefit separate from the statutory right of withdrawal and the Consumer's rights in the event of a lack of conformity.

Acceptance and fulfilment of a voluntary exchange are at the Seller's discretion.

The Seller may accept or refuse an exchange request according to the availability of the requested product, the condition of the returned product, the feasibility of the exchange and, for products made with natural pearls or other natural materials, the availability of a specimen meeting that product's quality standards.

The mere physical presence in stock of a Good with the same code, model or category does not oblige the Seller to make the exchange if examination shows that the available specimen does not meet the quality standards under which the product is sold.

If the voluntary exchange is accepted, any price differences, transport costs and other applicable conditions will be communicated to the Buyer before the exchange.

Refusal of a voluntary exchange does not affect the Consumer's right to withdraw from the Contract within the statutory 14-day period where the legal conditions are met.

This section does not apply to complaints concerning a lack of conformity of Goods.

GOODS / SERVICES EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The following are excluded from the right to withdraw from the Contract:

1) Supply of Goods made to the Buyer's specifications or clearly personalised;

2) Supply of sealed Goods unsuitable for return for health protection or hygiene reasons and unsealed by the Buyer;

3) Supply of Goods which, after delivery, are inseparably mixed with other items because of their nature.

Product weight

The weight stated in each product description is its total weight, including all components. It may vary slightly according to the characteristics of each item.

• Necklaces, bracelets, pendants and brooches – the stated weight is the total weight of each individual piece, including all components.

• Pairs of earrings – the stated weight applies to the entire pair, including all components, rather than to a single earring.

• Jewellery sets – the stated weight is the total weight, including all components, of all pieces in the set (necklace, earrings, bracelet, pendant, etc.).

Because of natural variations in the materials used (pearls, precious stones, metals), the displayed weight may vary by approximately ±15% from the specified value. This variation is normal and does not affect the product's quality or authenticity.

Product prices

All prices shown on the Website are set per model, not per gram. Each product's price is determined according to its design, materials, manufacturing process and other item-specific characteristics.

Prices are set exclusively by the Seller according to its commercial policy, based on production costs, model complexity, materials and other economic and strategic factors. The Seller reserves the right to change prices without prior notice, but such changes will not affect Orders already confirmed.

Minor weight variations arising from handmade production or the characteristics of the materials do not affect the final displayed price.

By placing an Order, the Customer confirms that they understand and accept that the product's price is fixed per model and is not calculated according to its weight.

CONFIDENTIALITY

The Seller will keep confidential all information you provide, regardless of its nature. Such information may be disclosed only under the conditions stated in this Document.

The Buyer / Customer must not make public statements, promotions, press releases or other disclosures to third parties concerning the Order / Contract without the Seller's prior written consent.

By transmitting information or materials through this Website, you grant the Seller unrestricted and irrevocable access to them and the right to use, reproduce, display, modify, transmit and distribute them. You also agree that the Seller may freely use, for its own benefit, any information, ideas, concepts, know-how or techniques sent through the Website. The Seller will not be subject to confidentiality obligations concerning submitted information unless legislation in force provides otherwise.

COMMERCIAL COMMUNICATIONS

The Buyer / User / Customer may change their consent to Commercial Communications from the Seller containing general and thematic information, including offers or promotions, at any time as follows:

1) By changing Account settings under “My Subscriptions”;

2) By using the unsubscribe link displayed in Commercial Communications received from the Seller; or

3) By contacting the Seller.

4) By adding Goods or Services to the following Account sections:

“My Basket”, the Seller will send the Buyer / User Commercial Communications about:

– Price changes for Goods or Services added to “My Basket”;

– Recommendations for Goods or Services similar to those added to “My Basket”;

– The presence of Goods or Services in “My Basket”; and

– Stock availability of Goods or Services added to “My Basket”.

“Favourites”, the Seller will send the Buyer / User Commercial Communications about:

– Price changes for Goods or Services added to “Favourites”;

– Recommendations for Goods or Services similar to those added to “Favourites”; and

– Stock availability of Goods or Services added to “Favourites”.

After a Good or Service is purchased, the Seller may send the Buyer / User Commercial Communications about:

– Suggestions for Goods or Services recommended for use with the purchased Good or Service.

The Customer / User may unsubscribe from Commercial Communications at any time by using the unsubscribe link in messages received from KASKADDA or by contacting KASKADDA for this purpose.

We will also use your information for market research and opinion surveys to improve our range of Goods and Services and the shopping experience. Information obtained from this research and these surveys will not be used for advertising, but only for the purposes stated above. Your responses will not be linked to your identity, sent to third parties or published. You may object to this use of your information at any time through the unsubscribe link in the message or by contacting the Seller.

INVOICING – PAYMENT

Prices of Goods and Services displayed on kaskadda.com include VAT in accordance with legislation in force.

The price, payment method and payment deadline are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered. The Buyer must provide all information necessary to issue the invoice under legislation in force.

The Seller will provide the invoice for an Order containing Goods and/or Services sold by KASKADDA exclusively in electronic format, by adding it to the Buyer's Account or emailing it to the address stated in the Account. If a technical error means the invoice is unavailable in the Account or has not been emailed, the Buyer may request it by email, and the Seller undertakes to send it as soon as possible, within 1-2 working days of receiving the request.

To ensure correct communication of the Order invoice, the Buyer must update their Account information whenever necessary and access the information and documents relating to each Order available in the Account.

By submitting the Order, the Buyer agrees to receive electronic invoices added by the Seller to their Account or sent by email to the address stated in the Account.

If this information is unavailable in the Account for more than 48 (forty-eight) hours, please notify us at contact@kaskadda.com.

The User's / Buyer's payment card details will not be accessible to or stored by the Seller. They will be stored by the payment processor integrated into the Website, an entity authorised to provide card-identification data storage services, whose identity will be communicated to the User / Buyer before the information is entered.

Personal data held in the tokenisation database will be processed under applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (the “GDPR”). As controller of the personal data held in the tokenisation database, the Seller entrusts authorised payment processors with processing that data as necessary to provide tokenisation services.

For Transaction security, the User / Buyer is advised not to remain logged in to the Website and not to enable automatic login on mobile devices. Disclosure of the Account password is prohibited. A strong password is recommended, for example at least eight characters including uppercase letters, lowercase letters, numbers and special characters.

DELIVERY OF GOODS

Courier deliveries take place between 09:00 – 17:00, Monday to Friday.

Orders placed on the Seller's Website will reach the Buyer by express courier in approximately 3-5 working days, as follows:

1) An Order placed before 10.00 is generally dispatched the same day and reaches you in approximately 3-5 working days.

2) An Order placed after 10.00 is generally processed from the next working day after it is placed.

Orders placed at weekends are generally dispatched from Tuesday onwards.

The dispatch / delivery periods above are estimates, and the Seller accepts no responsibility for exceeding them.

Product personalisation policy

Product personalisation is offered solely at the Seller's discretion, depending on resource availability, technical capacity and the feasibility of the request. The Seller reserves the right to accept or refuse any personalisation request without being obliged to provide further explanations.

The decision to accept a personalised Order depends on several factors, including:

• The type and complexity of the requested personalisation;

• Availability of the materials and technologies required;

• Compliance with the finished product's quality and safety standards;

• Compliance with the Seller's internal product personalisation policy.

Once accepted, a personalised Order cannot be cancelled or returned, as the product is made specifically to the Customer's requirements and can no longer be resold.

If a Buyer receives a product and later wishes to personalise it, the request is subject to the same policy, and acceptance or refusal of the modification remains solely at the Seller's discretion. If the Buyer requests personalisation and the Seller refuses, the Buyer is entitled to return the product, subject to the conditions and deadline under the returns policy.

The Seller does not guarantee that personalisation requests can be fulfilled and reserves the right to refuse, suspend or discontinue the personalisation service at any time, including after the details have been agreed or confirmed, without prior notice or an obligation to give reasons.

The decision to accept, modify or refuse personalisation belongs exclusively to the Seller, depending on material availability, request complexity, completion time, aesthetic considerations or any other reasons it considers valid, including reasons not disclosed to the Customer.

If the Seller decides to refuse or discontinue the personalisation work, any amounts paid by the Customer will be refunded in full as soon as possible.
The refund will be made exclusively to a bank account specified in writing by the Customer, who must provide correct and complete bank details necessary for payment.

If this information is not provided, the Seller cannot be held responsible for delays in refunding the amounts until the Customer supplies the requested details.

GUARANTEES

All Goods sold by the Seller, except resealed Goods, benefit from guarantee conditions compliant with legislation in force and the manufacturers' commercial policies. The Goods are new, except resealed Goods, in their original packaging and sourced from suppliers authorised by each manufacturer.

To ensure correct communication of the invoice / guarantee certificate for the Good in the Order, the Buyer must update their Account information whenever necessary and access the information and documents relating to each Order available in the Account.

A missing guarantee certificate must be reported within a maximum of 48 (forty-eight) hours of receiving the Good at contact@kaskadda.com. Later reports will not be considered.

Intended use of products. Resale

Products sold on this Website are intended exclusively for end users for personal use. Giving a product as a gift does not change its intended use or confer additional rights beyond those arising from the original sales contract. Resale of products, in any form or through any channel, is not authorised.

Where a product is found to have been resold or purchased for resale, guarantee rights are exercised exclusively in relation to the original sales contract. The Seller cannot apply the guarantee without identifying the original Order and original commercial invoice, a supporting document required to verify the product's guarantee eligibility, including for products given as gifts.

The commercial invoice supplements the guarantee certificate and forms an integral part of it. It is required to exercise any guarantee right.

The Seller reserves the right to refuse application of the guarantee whenever the above conditions are not met.

TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods transfers upon delivery, after payment by the Buyer, at the location specified in the Order. Delivery means signing for receipt on the transport document provided by the courier or signing for receipt on the tax invoice where delivery is made by the Seller's personnel.

LIABILITY

The Seller cannot be held responsible for damage of any kind suffered by the Buyer or any third party as a result of the Seller fulfilling any obligation under the Order, or for damage resulting from use of the Goods and Services after delivery, particularly their loss.

By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account credentials (username and password) and managing access to the Account. To the extent permitted by legislation in force, they are responsible for activity carried out through their Account.

By creating an Account and/or using Content and/or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the latest updated version of the Website's Terms and Conditions communicated on the Website and existing at the date of Account creation and/or Content use and/or Order placement.

The Seller reserves the right to periodically update and amend the Website's Terms and Conditions to reflect changes in its operation and operating conditions or in legal requirements. The Document applies to Customers / Users / Buyers from publication on the Website. Whenever such changes are made, the amended Document will be displayed on the Website, so please check its content periodically.

WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

Users / Customers / Buyers may write Reviews, Comments, Questions and Answers in the “Customer Questions and Answers” and “Reviews” sections. Information may be positive or negative and must relate to the characteristics and use of a product or service.

When posting a Review / Comment / Question / Answer on the Website, Users / Customers / Buyers grant the Seller a non-exclusive, perpetual, irrevocable, geographically unlimited licence and the right to use, reproduce, modify, adapt, publish, translate, distribute and display that content.

When posting a Review / Comment / Question / Answer in these sections, each User / Customer / Buyer undertakes to observe the following rules:

– Refer only to the characteristics and/or use of a particular product or service, avoiding information about matters that may change, such as prices or promotional offers, or about the handling of the Order;

– Use appropriate, non-offensive language without terms that may insult or harm another User / Customer / Buyer;

– Ensure content is entered in the correct section: Questions in “Customer Questions and Answers”, and Reviews in “Reviews”;

– Ensure information is realistic, correct, non-misleading and compliant with applicable laws, respecting other parties' rights, copyright, trademark and licence rights, and other property, publicity or privacy rights;

– Use this facility only to communicate or obtain further details about a specific product or service on the Website, without referring to other businesses promoting the sale and purchase of products or services;

– Do not provide or request personal data in any way or to any extent (contact details, delivery or home address information, telephone numbers, email addresses, surnames and/or first names, etc.), or any other information that could lead to disclosure of such data;

– Do not post information and/or details about URLs (links) to other commercial websites carrying out the same commercial activity as the Seller;

– Do not attempt to defraud the services provided by the Seller or post Reviews / Comments / Questions / Answers containing advertising material;

– Do not use a Review / Comment / Question / Answer as a means of communicating with the Seller; use the Seller's contact details listed on the Website for that purpose.

Alongside a realistic critical assessment, a User / Customer / Buyer posting a Review must add a relevant Rating for the product or service. Reviews and their corresponding Ratings influence the overall Rating displayed in brackets beside the product or service title. A Review with a high Rating increases the overall Rating, while one with a low Rating decreases it.

Users / Customers / Buyers attaching photographs or videos to Reviews must observe the following rules:

– Uploaded files must contain images and/or videos relating to the product or service reviewed and must respect copyright;

– Uploaded files must not contain violence, adult content, obscene language or other content offensive to a person or group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual orientation or political orientation;

– Uploaded files must not contain information about other people;

– Uploaded files must not contain URLs or watermarks directing to websites carrying out the same commercial activity as the Seller.

If a User / Customer / Buyer reports a Review / Comment / Question or Answer as inappropriate from a strictly subjective perspective, the Seller carefully examines it to determine whether it violates the Website's Terms and Conditions. Text, photographs or videos are removed only after examination by the Seller.

If the Seller finds repeated breaches of the Terms and Conditions, it reserves the right to suspend the User's / Customer's / Buyer's ability to post Reviews / Comments / Questions or Answers in “Customer Questions and Answers” and “Reviews”.

Reports or complaints concerning Goods and/or Services purchased by Buyers may not be the subject of a Review. Buyers must comply with the provisions of the chapter below to ensure rapid, amicable resolution of such reports / complaints.

Regardless of the collection method or the product or service concerned, all Reviews are subject to the rules in this section, supplemented by legislation in force.

Collection of Reviews

Reviews may be collected with or without a request, as follows:

- They may be requested by email in compliance with personal data protection rules. Users are under no obligation to provide Reviews;

- Reviews may also be requested generally during campaigns organised by the Seller. The Seller may run campaigns encouraging Reviews of Products or Services purchased by certain Users, seeking personal, constructive and honest opinions from Customers who purchased them. Any rewards offered must not aim to obtain a particular Review or Rating. Rewards serve solely to thank Customers for a Review that helps other Users make an informed decision about purchasing the Product or Service and about the Partner;

- Unsolicited Reviews may be submitted through “Write Your Review” on each product's Website page.

Within a reasonable period after purchasing a Good or Service, generally after the 14-day period during which the Customer may return the Product or, as applicable, Service by withdrawing from the sales contract, the Customer may be contacted through the same communication channels agreed when placing the Order to submit a Review of the purchased Good or Service.

If we consider that any of the Seller's Review rules have been breached, the Review will not be published.

Publication of Reviews

If we consider a Review to comply with the Seller's rules, to be submitted in good faith and to be useful to other Users, it will be published on the Website within 90 days of submission. Publication is solely at the Seller's discretion, and the Seller reserves the right to remove any Review whenever it considers necessary.

Retention of Reviews

Reviews will remain on the Website throughout the availability of the products concerned or for as long as the Seller considers them useful.

Right to limit communication and access and to select Customers

To maintain fair, respectful and professional communication and cooperation, we reserve the right to block, restrict or limit access for Users and Customers whose behaviour is abusive, inappropriate or in breach of our commercial rules.

This measure may include, but is not limited to:
• Blocking email addresses, telephone numbers and social media accounts (Facebook, Messenger, Instagram, WhatsApp, etc.);
• Blocking the User's Website Account, preventing access to future Orders, Order history and other functions;
• Deleting messages, Comments or posts containing inappropriate language, false information or offensive content, or breaching our communication rules;
• Limiting communication across all available channels, including online chat, email, telephone, private messaging and other digital media.

Situations in which these measures may apply

Blocking the Account and other contact methods may apply, without limitation, in the following situations:
• Offensive, vulgar or threatening language in communication with our team;
• Aggressive, harassing or provocative messages, regardless of the channel used;
• Manipulative, intimidating or blackmailing behaviour exceeding the bounds of civil communication;
• Abusive, repeated or unreasonable requests, including, but not limited to, successive requests to change Orders, unfounded requests, repeated emails, persistent chat or WhatsApp messages, excessive telephone calls or any other requests or behaviour that may disrupt the team's normal work;
• False identities or attempted fraud in interactions with our team;
• Defamatory Comments, Reviews or messages containing false information or intended to damage the company's reputation;
• Product returns that may indicate abuse of the returns policy;
• Refusal to accept parcels, generating additional costs and affecting the proper conduct of commercial activity.

The list above is illustrative rather than exhaustive.
The Seller reserves the right to assess and decide unilaterally, at its discretion, whether to apply these measures according to the circumstances of each case.

Measures may be temporary or permanent and may be applied with or without prior notice in situations considered serious or urgent.

Right to select Customers

We reserve the right to select our Customers and refuse cooperation or fulfilment of an Order without an obligation to provide reasons where we consider that valid grounds or reasonable risks may affect the proper conduct of commercial activity.

This decision belongs solely to the Seller and is exercised in good faith, within the law, to protect the team, resources and brand reputation.

Additional action against Users displaying abusive behaviour

In cases of harassment, threats, defamation or other conduct that may harm the company or our team, we reserve the right to take legal action against the Users responsible. This may include reporting incidents to the authorities and initiating court proceedings to protect our interests.

In legal proceedings, we will seek full recovery of all related expenses, including, but not limited to:

• Legal advice fees and lawyers' fees;

• Court representation costs;

• Travel expenses incurred in defending our interests;

• Any other costs associated with legal proceedings.

We will also seek damages in court for any non-material and material harm caused to the company or our team by the User's actions.

The decision to block access or a User's Account or take legal action is made at our discretion to maintain a safe, respectful environment for all Customers and employees. Users affected by these measures will no longer be able to place Orders, access their Accounts or contact our team through blocked channels.

We seek a commercial relationship based on mutual respect and professionalism and encourage Users to interact in a civil and fair manner so that we can provide the necessary support under the best conditions.

PROCESSING OF PERSONAL DATA

Please read the Privacy Policy concerning the processing of personal data.

USE OF COOKIES

1. Cookie policy

This policy concerns cookies and the web pages operated by the Seller.

The kaskadda.com Website uses cookies. The information below explains what cookies are and how they are placed and used.

2. What is a “cookie”?

An “Internet Cookie”, also known as a “browser cookie”, “HTTP cookie” or simply “cookie”, is a small file consisting of letters and numbers, stored on the computer, mobile device or other equipment used to access the Internet. A cookie is installed through a request sent by a web server to a browser, such as Internet Explorer or Chrome. Although stored on the equipment used to access web pages, it cannot access other information on that device and cannot contain software programs, viruses or spyware.

A cookie stores important information that improves the browsing experience, such as the preferred language for a Website, keeping a User logged in to a webmail account or retaining products in the shopping basket. It allows the User's device to be recognised and content tailored to their preferences to be presented.

In most cases, cookies do not process personal data when used and do not identify web page Users. A cookie consists of 2 parts: its name and its content or value.

Cookies provide a pleasant browsing experience and support KASKADDA's efforts to offer convenient services, such as online privacy preferences, the shopping basket or relevant advertising. They are used to prepare aggregated anonymous statistics that help us understand how Users use our web pages and improve their structure and content.

3. What are the main categories of cookies?

According to their lifespan, there are two categories of cookies:

Session cookies: temporarily stored in the browser's cookie folder so that the browser remembers them until the User leaves the Website or closes the browser window;

Permanent / persistent cookies: stored on the hard drive of the equipment used to access a Website and not deleted when the browsing session ends. They are retained and reused whenever the User returns to that Website, but may be deleted manually at any time and also have predefined validity periods.

According to the operator placing them, there are:

First-party cookies – placed by the owner of the Website visited;

Third-party cookies – placed by the operator of a Website other than the one visited.

These third parties must also comply with legislation in force and the privacy policies of the owner of the Website on which they place cookies.

According to their purposes, the usual categories are strictly necessary cookies, measurement cookies, cookies for analysis and improvement of Website performance, and promotional cookies for targeting and advertising.

4. What types of cookies does kaskadda.com use?

The Seller's Website uses session and persistent cookies, as well as its own cookies and third-party cookies.

A visit to these websites may place the following types of cookies for the following purposes:

- Website performance analysis;

- Visitor analysis;

- Registration;

- Advertising;

- Advertising providers' cookies.

Examples of the usefulness of cookies that do not require a User to log in through an Account:

- Content and services tailored to the User's preferences – product and service categories;

- Offers tailored to Users' interests;

- Remembering login details, such as username and password;

- Remembering child-protection filters for Internet content, such as family mode options and safe-search functions;

- Limiting advertising frequency – restricting the number of times an advertisement is displayed to a particular User on a Website;

- Providing advertising relevant to the User;

- Measurement, optimisation and analysis – confirming a particular level of Website traffic, the types of content viewed and how a User reaches the Website, for example through search engines, directly or from other websites.

The Seller conducts this usage analysis to improve the websites' content for the User's benefit.

A. Strictly necessary cookies: these are required for the websites to function and cannot be disabled in our systems. Visitors / Users may configure their browser to block or warn them about these cookies, but some parts of the Website may then not function. These cookies are exempt from the requirement to obtain consent for their placement.

B. Functional cookies: these help us provide enhanced functions and a personalised Website experience. If you do not allow them, some services may not function correctly.

C. Measurement, analytics and performance cookies: these allow us to count visits and traffic sources so that we can measure and improve Website performance.

This helps us identify the most popular pages and the products and services that interest visitors. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow them, we will not know when the Website has been visited from a particular IP address.

Using applications such as Google Analytics, we collect anonymous information about Website visits, including pages viewed, viewing time and the entry page.

D. Promotional cookies: these are set on the Website under agreements with our advertising partners, such as social media pages, Google and others. They enable us and our partners to observe and analyse which product types interest a particular visitor and to show advertising based on that interest during a later visit. This is called targeted advertising. If you do not allow promotional cookies, it does not mean you will not receive advertising on other pages, but that the advertisements shown will be less relevant to you as an Internet User.

Examples of the usefulness of cookies that do not require a User to log in through an Account: cookies that are not technically necessary to store on the User's device will be used only if the User gives express and unequivocal consent by selecting the categories presented.

Generally, an application used to access web pages allows cookies to be saved on the User's device by default. The User may change these settings so that the browser blocks automatic cookie management or informs the User whenever cookies are sent to their device.

Cookies that are not technically necessary to store on the User's device will be used only if the User gives express and unequivocal consent by selecting the categories presented.

The User may withdraw consent at any time by changing their browser settings. Details on changing these settings can be found on the browser developers' websites in the “Settings” section, as outlined below:

Google Chrome:

- Click the wrench icon and select “Options” from the list.

- Click the “Advanced Settings” tab.

- Click “Content Settings” in the “Privacy” section.

- Choose your preferred settings.

- Click X to close.

Mozilla Firefox:

- Select “Tools” from the main toolbar, then “Options”.

- Click the “Privacy” tab.

- Choose your preferred settings.

- Click OK to close.

Microsoft Edge / Internet Explorer:

- Click the “Settings / Tools” icon.

- Click “Internet Options”.

- Click “Privacy” and choose your options.

- Click “Apply”, then OK to save your preferences.

Apple Safari:

- Click “Preferences”, then “Privacy”.

- In the cookie-blocking section, choose your cookie options.

- Save your preferences.

Opera: instructions for managing cookies are available in the browser's help section.

5. What information is stored and accessed through cookies?

In most cases, cookies do not directly identify Internet Users but the device from which particular web pages were accessed. This information is encrypted in a way that prevents unauthorised access by third parties.

6. When are the different types of cookies placed, and what is their lifespan?

Generally, an application used to access web pages allows cookies to be saved on the User's device by default. The User may change these settings so that the browser blocks automatic cookie management or informs the User whenever cookies are sent to their device.

7. Cookies set by the Website:

Facebook Pixel, ADVERTISING, Third Party

Google Tag Manager / Google Ads Remarketing / Optimize / etc., ANALYTICS, Third Party

TikTok Pixel, ADVERTISING, Third Party

Pinterest Pixel, ADVERTISING, Third Party

Taboola Pixel, ADVERTISING, Third Party

Google Ads, ADVERTISING, Third Party

Outbrain, ADVERTISING, Third Party

8. Recommendations for privacy settings

We recommend enabling advanced data privacy options. When accessing / viewing videos available through the YouTube plug-in, YouTube cookies are stored on the User's computer and data is transmitted to Google Inc. as the operator of YouTube. The data transmitted is the IP address and cookie ID, the specific address of the page accessed, the date and time of system access and the browser ID. Transmission occurs regardless of whether the person has a Google account to which they are logged in or has no User account. YouTube or Google Inc. stores this data as usage profiles and may use it for marketing, market research and/or demand-based Website design.

This analysis is carried out to provide demand-based advertising and inform other Users about activities performed on particular websites. Users may object to the creation of such profiles by contacting Google as the operator of YouTube.

9. Cookie policy updates

KASKADDA may update this Cookie Policy to reflect changes in the cookies used for operational, legal or regulatory purposes. Please read it regularly to remain properly informed about how we use cookies. The policy date is updated in this section's header.

FORCE MAJEURE

Neither party is liable for failure to perform its contractual obligations where total or partial failure to perform on time and/or properly is caused by a force majeure event. Force majeure is an unforeseeable event beyond the parties' control that cannot be avoided.

If the event does not cease within 15 (fifteen) days of occurring, either party may notify the other of termination of the Contract by operation of law, without either party being entitled to claim further damages from the other.

APPLICABLE LAW – JURISDICTION. REPORTS AND COMPLAINTS. ALTERNATIVE DISPUTE RESOLUTION (ADR)

These Terms and Conditions and contracts concluded with the Seller are governed by Romanian law, without prejudice to the protection afforded to Consumers by mandatory provisions applicable in the state of their habitual residence, in accordance with European Union law.

In the event of disputes between the Seller and Users / Buyers, an amicable resolution will first be attempted.

For reports or complaints relating to purchased Goods and/or Services, Buyers may contact the Seller at contact@kaskadda.com. The maximum period for the Seller to resolve reports or complaints is 30 calendar days from receipt, without affecting statutory deadlines applicable to remedies for lack of conformity.

If Consumers do not receive a response within this period or are dissatisfied with how the report or complaint was handled, they may use alternative dispute resolution (ADR), subject to the conditions applicable to that procedure.

ADR is an alternative to the court system through which Consumers may seek resolution of disputes concerning purchases of Goods and/or Services in an independent, impartial, transparent, swift and fair manner. The report is submitted to the competent entity by the means it accepts.

Amicable or alternative resolution does not limit Consumers' right to bring proceedings before the competent courts.

Disputes will be resolved by the competent courts in Mehedinți County, subject to the mandatory provisions concerning court jurisdiction in disputes involving Consumers.

Information on the internal structure of gold and silver components used in jewellery

To ensure optimal functionality, durability and safety, certain essential jewellery components are manufactured according to industry-specific standards. Gold and silver clasps, gold and silver earring hooks and gold and silver double rings therefore incorporate internal elements made from common metal alloys.

This manufacturing method is a global standard in fine jewellery production, used by all manufacturers to ensure product functionality and durability. These small internal components do not affect the jewellery's appearance, quality or authenticity. They are not visible and do not influence its aesthetics but are essential to ensure strength and safety in everyday use.

This practice is necessary because gold and silver are soft metals, while components requiring high mechanical strength must be made from harder materials to ensure long-term durability and functionality. Because of their specific metallurgical composition, certain auxiliary elements incorporated into gold and silver components may exhibit ferromagnetic properties, allowing them to interact with an external magnetic field. This feature is limited exclusively to those functional components and does not affect the jewellery's authenticity, purity or composition, which complies with industry standards.

• Gold and silver clasps contain a small internal spring or metal rod made from a strong common metal alloy, allowing the opening and closing mechanism to work correctly while retaining elasticity over time.

• Gold and silver earring hooks with opening and closing mechanisms contain a small spring or metal rod made from a common metal alloy selected to ensure the mechanism's flexibility and safety. This prevents premature wear and helps maintain a stable fastening.

• Gold and silver double rings, used to securely attach clasps and other jewellery elements, incorporate a common metal alloy selected for greater-than-usual strength. This composition provides increased durability, reduces the risk of accidental opening and ensures secure, long-lasting attachment.

This manufacturing method offers a perfect balance between aesthetics, functionality and strength, allowing jewellery to retain its beauty and value over time. Applying these globally standardised techniques keeps each piece elegant, safe and resistant to everyday wear. Customers can therefore enjoy refined jewellery designed to provide both aesthetic pleasure and long-term reliability.

PRODUCT SAFETY WARNINGS (GPSR)

The jewellery sold is intended to be worn for decorative purposes. For safe use, the warnings below must be observed, along with any specific warnings stated for each product.

Jewellery is not a toy

Jewellery is not a toy and is not intended to be used as a plaything.

Products may contain pearls, stones, clasps, rings, settings, decorative elements or other small components that, if detached, may pose a swallowing or choking risk to young children.

Keep jewellery and detached components out of reach of young children and pets.

Any age limit or specific warning stated for a particular product must be observed.

Sharp elements and fastening systems

Depending on the model, jewellery may contain earring posts, pins, hooks, settings, clasps or other components capable of causing punctures, scratches or other injuries if handled improperly.

Handle these elements carefully and avoid uncontrolled use near the eyes, face or other sensitive parts of the body.

Risk of snagging and tension

Jewellery may catch on clothing, hair, equipment or other objects.

Do not wear jewellery during sports, intense exercise or activities involving a risk of snagging, pulling, tension or impact.

For necklaces, bracelets, chains and similar products, avoid situations in which the product may accidentally become caught, pulled or strained.

Damaged jewellery

Do not continue using jewellery with broken, deformed, detached, loose or newly sharp components, or if its clasp no longer works properly.

Discontinue use if you notice, among other things, loose stones or pearls, damaged threads, loose settings, deformed components or damaged fastenings.

Skin reactions

If irritation, redness, itching, sensitivity or another skin reaction occurs while wearing the product, discontinue use.

If the reaction persists or is severe, seek medical advice.

Acceptance of the Terms and Conditions

By accessing and using this Website, the User confirms that they have read, understood and unequivocally and unconditionally accepted the terms and conditions of use. Any interaction, including browsing, creating an Account, placing an Order or using any services offered, constitutes the User's express, full and irrevocable agreement to comply with all provisions of the Terms and Conditions.

If the User disagrees with any provision, they must immediately stop using the Website. The Seller reserves the right to amend these terms at any time, and continued use after publication of changes constitutes implicit acceptance of them.