The following are exempt from the right of withdrawal from the Contract:
- the supply of Goods made according to the Buyer's specifications or clearly personalized;
- the supply of sealed Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer;
- the supply of Goods which, after delivery, are inseparably mixed with other elements due to their nature.
CONFIDENTIALITY
KASKADDA will maintain the confidentiality of any information you provide. Disclosure of the provided information may only be made under the conditions mentioned in this Document.
No public statement, promotion, press release, or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own benefit, the information, ideas, concepts, know-how, or techniques that you have submitted through the Site. KASKADDA shall not be subject to any obligations regarding the confidentiality of the information sent, unless the applicable legislation provides otherwise.
COMMERCIAL COMMUNICATIONS
The Buyer/User/Client may change their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information, including information regarding offers or promotions, at any time, as follows:
- by modifying the settings in the Account section under “My Subscriptions”;
- by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
- by contacting the Seller.
- By adding Goods or Services to the Account section:
“My Cart,” the Seller will send the Buyer/User Commercial Communications regarding:
– price changes of the Goods or Services added to the “My Cart” section,
– recommendations for Goods or Services similar to those added in the “My Cart” section,
– availability of Goods or Services in the “My Cart” section, and
– stock availability of the Goods or Services added in the “My Cart” section.
“Favorites,” the Seller will send the Buyer/User Commercial Communications regarding:
– price changes of the Goods or Services added to the “Favorites” section,
– recommendations for Goods or Services similar to those added in the “Favorites” section, and
– stock availability of Goods or Services added to the “Favorites” section.
After purchasing a Good or Service, the Seller may send the Buyer/User Commercial Communications regarding:
– suggestions for Goods or Services recommended to be used together with the purchased Good or Service.
The Client/User may unsubscribe at any time from Commercial Communications by accessing the unsubscribe link displayed in the commercial messages received from KASKADDA or by contacting KASKADDA in this regard.
Additionally, to improve the offering of Goods and Services and the shopping experience, we will use your data for market research and opinion surveys. The information obtained from these studies will not be used for advertising purposes but solely for the above-mentioned purposes. Your responses will not be associated with your identity, nor will they be shared with third parties or published. You may object to the use of your data for market research and surveys at any time by accessing the unsubscribe link in the message or by contacting KASKADDA.
INVOICING – PAYMENT
The prices of Goods and Services displayed on www.kaskadda.com include VAT in accordance with current legislation. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, and the Buyer is responsible for providing all necessary information for the issuance of the invoice in compliance with applicable laws.
The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by KASKADDA, exclusively in electronic format, by adding the invoice to the Buyer's Account or via email to the address specified by the Buyer in their Account. If, due to a technical error, the invoice is not available in the account or has not been sent by email, the Buyer may request it by email, and the Seller is obliged to send it as soon as possible (1-2 working days from the receipt of the request).For the correct communication of the invoice for the Order, the Buyer is responsible for updating their Account details whenever necessary and accessing the information and documents related to each Order available in the Account.
By submitting the Order, the Buyer agrees to receive invoices in electronic format by KASKADDA adding them to their Account or via email to the address mentioned in their Account.
If these details are unavailable for more than 48 hours, please notify us at: contact@kaskadda.com.
The payment card details of the User/Buyer will not be accessible to KASKADDA, nor will they be stored by KASKADDA, but by the payment processor integrated into the Site, an entity authorized to provide card identification data storage services, the identity of which the User/Buyer will be informed about prior to entering the data.
The personal data contained in the tokenization database will be processed in accordance with applicable legislation, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (hereinafter "GDPR"). KASKADDA, as the controller of personal data contained in the tokenization database, entrusts MobilPay with the processing of the aforementioned data for the purpose of providing tokenization services.
For the security of Transactions, the User/Buyer is advised not to remain logged into the Site and not to set the auto-login option on mobile devices. Disclosure of the account access password is not permitted, and it is recommended to use a strong password (e.g., at least eight characters, including uppercase and lowercase letters, numbers, and special characters).
DELIVERY OF GOODS
The delivery window for an order via courier is between 09:00 and 18:00, Monday to Saturday.
Orders placed on the Seller's website will reach the Buyer via express courier in approximately 2-5 working days, as follows:
- orders placed before 10:00 are usually dispatched on the same day and will reach you in approximately 2-5 working days;
- orders placed after 10:00 are usually processed starting from the day after the order is placed.
Orders placed over the weekend are usually dispatched starting on Tuesday.
The above delivery times are estimates, and the Seller assumes no responsibility for exceeding them.
All Goods sold by KASKADDA, except for resealed Goods, come with warranty conditions in accordance with the applicable legislation and the manufacturers' commercial policies. The Goods are new (except for resealed Goods), in their original packaging, and come from authorized sources of each manufacturer.
For the correct communication of the warranty certificate related to the Goods in the Order, the Buyer has the obligation to update their account details whenever necessary and to access the information and documents related to each Order available in the Account.
The absence of a warranty certificate for the Goods must be reported within 48 (forty-eight) hours of receiving the Goods to contact@kaskadda.com. Any subsequent claims will not be considered.
TRANSFER OF OWNERSHIP OF THE GOODS
Ownership of the Goods is transferred upon delivery, after payment by the Buyer at the location indicated in the Order (understanding delivery as the signing of the transport document provided by the courier or signing the invoice in the case of deliveries made by the Seller's personnel).
LIABILITY
The Seller cannot be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, and for any damages arising from the use of the Goods and Services after delivery, particularly for their loss.
By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account and, to the extent permitted by law, is responsible for the activities conducted through the Account.
By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in its most recent updated version, as communicated on the Site, valid at the date of creating the Account and/or using the Content and/or placing the Order.
The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the way the Site operates or any changes in legal requirements. The document is binding on Customers/Users/Buyers from the moment it is posted on the Site. In the event of any such changes, we will display the revised version of the document on the Site, and we recommend that you check the content of this document regularly.
WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS
Writing reviews, comments, questions, and answers can be done by users/customers/buyers in the sections "Customer Questions and Answers" and "Reviews." The submitted information may be both positive and negative, and should refer to the characteristics and usage of a product or service.
By registering a specific review/comment/question/answer on the website, users/customers/buyers grant the seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.
Each User/Client/Buyer, upon submitting a Review/Comment/Question/Answer in the mentioned sections, agrees to follow the following rules: – Refer only to the features and/or usage of a specific product or service, avoiding information related to variable aspects (price or promotional offers) or details about the Order process; – Use appropriate, non-offensive language, avoiding terms that could insult or affect any other User/Client/Buyer; – Ensure the correct categorization of the content submitted on the Site: any Question should be entered in the "Customer Questions and Answers" section, and any Review should be entered in the "Reviews" section; – Ensure that the information they provide is realistic, correct, non-misleading, and in compliance with applicable laws, respecting the rights of other parties, copyright, trademarks, licenses, or other proprietary, publicity, or privacy rights; – Use this feature solely to communicate or obtain further details regarding a specific product or service on the Site without referencing other companies that promote the sale and purchase of products or services; – Not provide or request, in any way or to any extent, personal data (contact details, information about the delivery or home address, phone numbers, email addresses, names, and/or surnames, etc.) or any other information that may reveal such personal data; – Not post information and/or details about URLs (links) from other commercial websites conducting the same commercial activity as the Seller; – Not attempt to defraud the services provided by the Seller or post Reviews/Comments/Questions/Answers containing advertising materials; – Not use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, use the Seller's contact details listed on the Site.
In addition to a realistic critical evaluation, when submitting a Review, the User/Client/Buyer will also add a relevant Rating for the associated product or service. Reviews, along with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating increases the overall Rating, while a Review with a low Rating decreases the overall Rating.
Users/Clients/Buyers who submit Reviews with attached photo or video files must follow these rules: – The uploaded files will contain images and/or videos referring to the product or service for which the Review is being written, ensuring that the uploaded files respect copyright; – The uploaded files will not contain violence, adult content, obscene language, or any content that offends a person/group based on race or ethnicity, religion, disability, gender, age, veteran status, sexual orientation, or political orientation; – The uploaded files will not contain information related to other individuals; – The uploaded files will not contain URLs or watermarks leading to websites conducting the same commercial activity as the Seller.
When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully reviewed by the Seller to determine if it violates the Terms and Conditions of the Site. Texts, photos, or videos entered are removed from the Site only after being reviewed by the Seller.
If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User's/Client's/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections. Any complaints or claims related to the Goods and/or Services purchased by Buyers cannot be the subject of any Review; Buyers are required to follow the provisions of the section below for the prompt and amicable resolution of any such complaints/claims. Regardless of the method of collection or the product or service concerned, all reviews are subject to the rules described in this section, supplemented by those provided by the applicable law.
Review Collection Reviews can be collected either upon request or unsolicited, as follows:
- reviews can be requested via email, adhering to personal data protection regulations. Users are not obligated to provide reviews.
- reviews can also be requested through general campaigns organized by KASKADDA. KASKADDA may organize campaigns encouraging users to publish a review of a product or service they purchased. The purpose is to obtain personal, constructive, and honest feedback, without any rewards being offered to influence the content of the review or rating. Rewards, if offered, are solely to thank customers for their reviews, which will help other users make informed purchasing decisions.
- reviews can also be left unsolicited through the "Write Your Review" section on the product page of the SITE. Within a reasonable time after purchasing a product or service (usually after the 14-day return period), the customer may be contacted through the same communication channels used at the time of placing the order to submit a review related to the product or service purchased. If we determine that any of KASKADDA's review guidelines have been violated, the review will not be published.
If we determine that KASKADDA's review guidelines are followed, the review will be published on the site within 60 days of its submission.
Duration of Review Retention
Reviews will remain on the site for the entire duration of the product's availability on the site or as long as the seller deems them useful.
Personal Data Processing
Please review the Privacy Policy regarding the processing of personal data.
USE OF COOKIES
- Cookie Usage Policy
This policy refers to cookies and web pages operated by KASKADDA.
The kaskadda.com website uses cookies. The following information aims to provide you with details about what cookies are, as well as their placement and usage. - What is a "cookie"?
An "Internet Cookie" (also known as a "browser cookie", "HTTP cookie" or simply "cookie") is a small file made up of letters and numbers that will be stored on your computer, mobile device, or other equipment used to access the Internet. A cookie is installed by a web server's request to a browser (e.g.: Internet Explorer, Chrome), and although it is stored on the device used to access web pages, it cannot access other information on that device and cannot contain software, viruses, or spyware.
The cookie stores important information that improves the Internet browsing experience (e.g.: language settings for accessing a site; keeping a user logged into webmail; retaining products in the shopping cart); it allows the recognition of the user's device and the presentation of content tailored to their preferences. In most cases, cookies do not process personal data when used and do not identify the users of web pages. A cookie consists of two parts: the name and the content or value of the cookie.
Cookies ensure a pleasant browsing experience for the user and support KASKADDA's efforts to offer convenient services such as: online privacy preferences, shopping cart, or relevant advertising. Cookies are also used in preparing anonymous, aggregated statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content.
3. What are the main categories of cookies?
Based on their duration of existence, there are two categories of cookies:
- Session cookies: these are temporarily stored in the browser's cookie folder until the user leaves the respective website or closes the browser window;
- Persistent cookies: These types of cookies are stored on the hard drive of the device used to access a website and are not deleted when the browsing session is closed. They are retained and reused every time the user returns to that website, but they can be manually deleted by the user at any time and have predefined validity periods.
Based on the operator placing cookies, there are:
- first-party cookies - placed by the owner of the visited website;
- third-party cookies (cookies placed by third parties) - placed by the operator of a different website than the one visited.
These third parties must also comply with the law and the privacy policies of the website owner where the cookies are placed.
From the perspective of the purposes for which cookies are placed, the following categories of cookies generally exist: strictly necessary, for measurement, for analyzing and improving website performance, and for promotion (targeting and advertising).
4. What types of cookies are used by kaskadda.com?
The website owned by KASKADDA uses session and persistent cookies, as well as first-party and third-party cookies.
A visit to these websites may place the following types of cookies for the following purposes:
- website performance analysis;
- visitor analysis;
- registration;
- advertising;
- advertiser cookies.
Examples of the usefulness of cookies (that do not require user authentication through an account):
- content and services tailored to user preferences – product and service categories;
- offers tailored to users' interests;
- remembering login details (username and password);
- remembering child protection filters regarding internet content (family mode options, safe search functions);
- limiting the frequency of ad display – limiting the number of times an ad is shown to a specific user on a site;
- providing relevant advertising for the user;
- measurement, optimization, and analysis – confirming a certain level of website traffic, the type of content viewed, and how a user reaches the website (e.g.: through search engines, directly, from other websites, etc.).
KASKADDA conducts this usage analysis to improve content for the benefit of the user.
A. Strictly necessary cookies: These cookies are necessary for the functioning of the websites and cannot be disabled in our systems. In the browser used, visitors (users) can set blocking or receive warnings about these cookies, but in this case, some parts of the site may not function properly. These types of cookies are exempt from the consent rule for their placement.
C. Measurement, analysis, and performance cookies: These cookies allow us to count site visits and traffic sources so we can measure and improve its performance.
This way, we can learn which pages are the most popular and which products and services visitors are interested in. All information collected by these cookies is aggregated and anonymous. If you do not allow these cookies, we will not know when a particular IP address visited the website.
Using applications such as Google Analytics, we collect anonymous data about website visits, such as pages viewed, duration of viewing, and entry pages.
D. Advertising cookies: These cookies are set on the site based on agreements we have with our advertising partners (e.g., Social Media pages, Google, etc.). With the help of these cookies, we and our partners can observe and analyze which products on the sites a visitor has shown interest in, and upon a future visit, we will display advertising related to the product of interest. This type of promotion is called targeted advertising. If you do not allow advertising cookies, it does not mean that you will not receive ads on other pages, but the ads displayed may be less relevant to you as an internet user.
Examples of the usefulness of cookies: Cookies that are not technically mandatory to be stored on the user’s device will only be used if the user gives explicit and unequivocal consent regarding them by checking the presented categories.
In general, an application used to access web pages allows cookies to be saved on the user's device by default. These settings can be modified by the user so that the automatic management of cookies is blocked by the web browser, or the user is informed each time cookies are sent to their device.
Cookies that are not technically mandatory to be stored on the user's device will only be used if the user expressly and unequivocally consents to them by selecting the presented categories.
The user can withdraw their consent at any time by changing the settings of the browser used. Details on changing browser settings can be found on the developers' websites in the “Settings” section, as follows:
- Google Chrome:
- click on the wrench icon and select “Options” from the list;
- click on the “Advanced Settings” tab;
- click on “Content Settings” under the Privacy section;
- choose the settings you want and click X to close.
- Mozilla Firefox:
- select “Tools” from the main bar, then “Options”;
- click on the “Privacy” tab and choose the desired settings;
- click OK to close.
- Microsoft Edge/Internet Explorer:
- click on the “Settings/Tools” icon;
- click on “Internet Options,” then on “Privacy” and select the desired setting;
- click “Apply” and OK to save your preferences.
- Apple Safari:
- click on “Preferences,” then on “Privacy”;
- in the cookies blocking section, choose your cookie preferences and save.
- Opera: https://help.opera.com/en/latest/web-preferences/
What kind of information is stored and accessed using cookies?
In most cases, cookies do not directly identify Internet users but the terminal from which they accessed certain web pages. This data is encrypted in a way that prevents unauthorized access by third parties.
6. When are cookies placed and what is their lifespan?
Generally, an application used to access web pages allows cookies to be saved on the user's device by default. These settings can be modified by the user so that the automatic management of cookies is blocked by the web browser, or the user is informed each time cookies are sent to their device.
7. Cookies set by the website:
- Facebook Pixel – https://www.facebook.com/privacy/policies/cookies – Advertising – Third Party
- Google Tag Manager / Google Ads Remarketing / Optimize / etc. – https://business.safety.google/adscookies/ – Analytics – Third Party
- TikTok Pixel – https://ads.tiktok.com/help/article/using-cookies-with-tiktok-pixel?redirected=1 – Advertising – Third Party
- Pinterest Pixel – https://policy.pinterest.com/en/privacy-policy – Advertising – Third Party
- Taboola Pixel – https://www.taboola.com/policies/privacy-policy – Advertising – Third Party
- Google Ads – https://support.google.com/adspolicy/answer/54817?hl=en – Advertising – Third Party
- Outbrain – https://www.outbrain.com/privacy/ – Advertising – Third Party
- Privacy settings recommendations
We recommend enabling the advanced data privacy settings options. When accessing/viewing videos available through the YouTube plug-in, YouTube cookies are stored on the user’s computer, and the data will be transmitted to Google Inc., as the operator of YouTube. The data transmitted to Google Inc. includes the IP address and cookie ID, the specific address of the accessed page, the date and time of system access, and the browser ID. This data transmission occurs regardless of whether the individual has a Google user account or not. YouTube or Google Inc. stores such data as user profiles and, when necessary, may use it for marketing, market research, and/or demand-based website design purposes. This analysis is conducted to provide demand-based advertising and inform other users about activities carried out on certain websites. Users have the right to object to the creation of such user profiles by contacting Google as the operator of YouTube. - Cookie policy updates
KASKADDA may update this Cookie Policy to reflect changes in the cookies used for operational, legal, or regulatory purposes. Please read the cookie policy regularly to ensure that you are properly informed about how we use cookies. The date of this policy is updated in the header of this section.
FORCE MAJEURE
Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure refers to an unforeseeable event beyond the control of the parties, which cannot be avoided.
If the force majeure event does not cease within 15 (fifteen) days from its occurrence, either party may notify the other of the automatic termination of the contract without either party being entitled to claim damages.
APPLICABLE LAW – JURISDICTION. COMPLAINTS AND CLAIMS. ALTERNATIVE DISPUTE RESOLUTION (ADR/SOL)
This document is governed by Romanian law. In the event of disputes between the Seller and Users/Buyers, an attempt will first be made to resolve them amicably. This chapter and the procedure below demonstrate the Seller's willingness to resolve complaints/disputes quickly and amicably, utilizing all legal mechanisms available in Romania.
Buyers can submit complaints at any time to contact@kaskadda.com. The maximum response time for complaints by the Seller is 30 calendar days from receipt. If Buyers:
- do not receive a response within 30 days,
- receive a delayed response, or
- are dissatisfied with the handling of the complaint, they can resort to alternative dispute resolution (ADR/SOL) and subsequently to the competent courts.
ADR is an alternative mechanism to the judicial system, offering consumers the possibility to resolve potential disputes when they face an issue related to the purchase of a Good and/or Service. Complaints against merchants are voluntarily submitted by consumers and resolved independently, impartially, transparently, quickly, and fairly. Access to this alternative resolution can be achieved online as per section 19.5 below or through traditional methods on paper or another durable medium as per section 19.4 below.
ADR and ODR are not two separate mechanisms. The buyer understands that alternative dispute resolution and online dispute resolution coexist as a single mechanism, serving the same purpose, object, and goal. The difference lies in the method of access: for ADR, the complaint is submitted in writing (via email, postal mail), whereas ODR is submitted through a digital platform.
If amicable or alternative dispute resolution is not possible, disputes will be resolved by the competent Romanian courts in Mehedinti County.