Terms and Conditions

DEFINITIONS AND TERMS

KASKADDA – the trade name of NAUTIL GREXOR SRL, a legal entity of Romanian nationality, headquartered at 9 N. Grigorescu Street, Drobeta Turnu Severin, Mehedinti County, registered with the Trade Register under number J2025038252003, having the unique tax identification code 51874129.

Seller – KASKADDA

Buyer – any natural person over the age of 18, legal person, or any legal entity that creates an Account on the Website and places an Order.

Client – any natural or legal person over the age of 18 who has or obtains access to the CONTENT through any means of communication provided by KASKADDA (electronic, telephone, etc.) or based on an existing usage agreement between KASKADDA and that person, which requires the creation and use of an Account.

User – means any natural or legal person who accesses, browses, uses, or interacts in any way with the Website, regardless of the purpose of the visit or the device used. The User may be an occasional visitor, a customer placing an order, a newsletter subscriber, or any other person benefiting from the services and information available on the site. By accessing and using this site, the User confirms that they have read, understood, and unconditionally accepted the Terms and Conditions of Use. Any interaction with the site, including browsing, creating an account, placing an order, or using any offered services, constitutes the User’s express, full, and irrevocable agreement to comply with all the provisions of these Terms and Conditions.

Nickname – a pseudonym by which a specific User/Client/Buyer can add Content to the Website. The nickname is associated with the User’s/Client’s/Buyer’s information in the Website under the name “Username.”

Account – the section of the Website consisting of an email address and password, allowing the Buyer to place Orders and containing information about the Client/Buyer and their history on the Website (orders, invoices, product warranties, etc.). The User is responsible for ensuring that all information entered upon Account creation is accurate, complete, and up to date.

My Cart – the section of the Account that allows the Buyer/User to add Goods or Services they wish to purchase at the time of adding or at a later date; if the Goods or Services are not purchased upon adding them by placing the Order, the Buyer/User will benefit from the Seller’s service of tracking the Goods and Services through receiving Commercial Communications from the Seller.

Website – the online store hosted at kaskadda.com and its subdomains.

Order – an electronic document that serves as a means of communication between the Seller and the Buyer, through which the Buyer conveys to the Seller, via the Website, their intention to purchase Goods and Services available on the Website.

Goods and Services – any product or service listed on the Website, including those mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the commercial activity of displaying a limited number of Goods and/or Services, with a predefined stock, for a limited period determined by the Seller.

Contract – the distance contract concluded between the Seller and the Buyer, without their simultaneous physical presence.

Content – includes:

• all information on the Website that can be visited, viewed, or otherwise accessed using an electronic device;
• the content of any email sent to Buyers by the Seller via electronic or any other available means of communication;
• any information communicated by an employee or collaborator of the Seller to the Buyer, by any means, according to the contact information provided (or not) by the Buyer;
• information related to the Goods and/or Services and/or the prices practiced by the Seller during a specific period;
• information related to the Goods and/or Services and/or prices practiced by a third party with whom the Seller has partnership agreements, during a specific period;
• data concerning the Seller or any other privileged information belonging to them.

Review – a written evaluation made by the owner or beneficiary of a Good or Service, drafted based on personal experience and their ability to provide qualitative comments and state whether the Good or Service meets the specifications mentioned by the manufacturer.

Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer with respect to a product. The rating is expressed in stars, each Good being able to receive a score from one to five stars. This level of satisfaction is always associated with the written review made by the User/Client/Buyer about a Good or Service.

Comment – an appreciation or observation with a critical purpose regarding a Review or another comment.

Question – a form of address to other Users/Clients/Buyers with the purpose of obtaining information about the Goods or Services on the respective page.

Answer – written information sent to the User/Client/Buyer who asked a Question on the Site, on the page of a certain Good. The answer represents an explanation offered by one User/Client/Buyer to another within a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (such as: email/SMS/phone/mobile push/webpush/etc.) containing general and thematic information, information about products similar or complementary to those you have purchased, information about KASKADDA offers or promotions, information about Goods and Services added to the “Account/My Cart” or “Account/Favorites” sections, as well as other commercial communications such as market research and opinion surveys.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service to the Buyer, through the use of the card processing services approved by the Seller, regardless of the delivery method.

Specifications – all the specifications and/or descriptions of the Goods and Services as stated in their respective descriptions.

“PRP” (or “RRP”, as applicable) – represents a recommended resale price of the Good, provided directly by the manufacturer and, where applicable, through the distributor, supplier, or Seller. The Selling Price is established independently by the Seller, according to their own commercial policy. The sole purpose of this information is to support the Buyer/Client/User in making a purchase decision regarding the Good. The Buyer/Client/User understands that a less prominent marking of this information is not misleading and that, in making a purchase decision, the Buyer/Client/User must consider solely the Selling Price communicated by the Seller and requested from the Buyer/Client/User for the marketed Good.

“Crossed-out Price” – represents the reference price, meaning the lowest price practiced by the Seller during at least the last 30 days before the date the price reduction was applied to the Good. Under the law, the Crossed-out Price may be maintained even in the case of successive, gradual reductions. The Crossed-out Price is valid within the limit of the available stock of the Good/Service.

“Selling Price” – represents the value of the Good requested and charged by the Seller to the Buyer/Client/User, clearly indicated on the product page of the Website or on the display tag of products exhibited in Showrooms. The Seller may distinctly and visibly display the value difference between the Selling Price and PRP and/or the value or percentage difference between the Selling Price and the Crossed-out Price. The Selling Price is valid within the limits of the available stock of the Good/Service.

CONTRACTUAL DOCUMENTS

By registering an Order on the Website, the Buyer agrees to the form of communication (by phone or email) through which the Seller carries out its commercial operations.

The notification received by the Buyer after placing the Order has an informational role and does not constitute acceptance of the Order. This notification is made electronically (by email) or by phone.

The Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller modifies the quantity of Goods and/or Services in the Order, the Buyer will be informed at the email address or phone number provided to the Seller when placing the Order, and the paid amount will be refunded.

The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of the Order shipment.

The document and information made available by the Seller on the Website shall form the basis of the Contract, being supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

ONLINE SALES POLICY

Access to placing an Order is permitted to any User/Buyer.

Use of the website implies unconditional acceptance of the terms and conditions of use.

KASKADDA reserves the right to restrict access to the Website for any User/Buyer if it considers, based on the User’s/Buyer’s behavior or activity on the Website, that their actions could in any way harm KASKADDA.

Communication with the Seller can be made through direct interaction, including online support (Live Chat) or through the addresses listed in the “contact” section of the Website. The Seller has the freedom to manage the information received without being required to provide justification.

KASKADDA may publish on the Website information about Goods and/or Services and/or promotions offered by it for a certain period of time or while stocks last.

In the case of online payments, the Seller is not and cannot be held responsible for any additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card. Responsibility for this action lies solely with the Buyer.

All information used for describing the Goods and/or Services available on the Website (static/dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller, as they are used solely for presentation purposes.

ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract to a third party services related to fulfilling the Order without requiring the Buyer’s consent. The Seller will always remain responsible to the Buyer for all contractual obligations.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Website, is the exclusive property of KASKADDA, to whom all rights obtained in this regard, directly or indirectly (through licenses for use and/or publication), are reserved.

The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by KASKADDA, include any Content outside the Website, remove markings that signify KASKADDA’s copyright over the Content, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of KASKADDA.

Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to this Document, unless the Content is accompanied by a specific and valid usage agreement concluded between KASKADDA and the respective party, and without any implicit or express guarantee from KASKADDA with regard to such Content.

The Client/Buyer/User may copy, transfer, and/or use the Content only for personal or non-commercial purposes, provided that such use does not conflict with the provisions of this Document.

In the event that KASKADDA grants the Client/Buyer/User the right to use certain Content as described in a separate usage agreement, to which the Client/Buyer/User has or obtains access as a result of that agreement, such right applies only to the specific Content defined in the agreement, and only for the period during which the Content exists on the Website or for the period defined in the agreement, in accordance with the applicable conditions. This does not constitute a contractual commitment on the part of KASKADDA toward the respective Client/Buyer/User or any other third party who has or obtains access to such transferred Content and who may be or is harmed in any way as a result of that Content during or after the expiration of the usage agreement.

No Content transmitted to the Client, User, or Buyer by any means of communication (electronic, telephone, etc.) or obtained through access, visit, and/or viewing constitutes a contractual obligation on the part of KASKADDA and/or any employee or agent of KASKADDA who facilitated the transfer of such Content, if applicable, in relation to that Content.

Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement (if one exists) is strictly prohibited.

LIMITATION OF THE SELLER'S LIABILITY

1) Liability for the Website content.

KASKADDA is not and cannot be held liable for any damages caused by errors, inaccuracies, or outdated information published or maintained on the Website, where such issues are not due to its fault.

KASKADDA makes every effort to ensure the accuracy and timeliness of the information presented on the Website but cannot fully guarantee that all data is always accurate, complete, or error-free.

Users are responsible for verifying the information before making any decisions based on the Website’s content. KASKADDA reserves the right to modify, update, or remove any content published on the Website without prior notice, in order to improve the user experience and reflect any changes to products, services, or company policies.

If you notice any incorrect or outdated information, we encourage you to contact us at contact@kaskadda.com so that we can correct any discrepancies as soon as possible.

2) In case of incorrectly displayed prices, stock levels, or other product/promotion details.

If prices, stocks, or other details regarding products or promotions have been displayed incorrectly, including due to errors in the database, we reserve the right to cancel the delivery of the respective product and to notify the Client/Buyer by phone or email as soon as possible, provided that the product has not yet been shipped.

In the event that, due to a technical or human error, a product is displayed at an incorrect price (significantly lower or higher than its actual value) and a customer places an order at that price, we reserve the right to cancel the order and inform the customer as soon as possible.

If payment has already been made for an order canceled for this reason, KASKADDA will refund the full amount paid within the legal timeframe, using the same payment method used in the transaction or to the bank account indicated by the customer.

We apologize for any inconvenience caused by such situations and assure you that we make every effort to maintain the accuracy and reliability of the information displayed on the Website.

3) The prices of the Products/Services displayed on this Website are for informational purposes until the User places an Order and may change without prior notice. The promotions presented on the Website are valid for the period indicated. If no period is specified, the Sale Prices are valid while stocks last.

4) All products displayed on this Website are available while stocks last. The order will be processed and delivered only after the seller confirms stock availability and that the products meet the quality standards required for delivery. In the event of stock depletion, or if the seller determines (at their sole discretion) that the products do not meet quality requirements, the order will be canceled, and the client/buyer will be notified by phone and/or email. For paid orders, a refund will be made to the account from which the payment was made. The refund will be processed by the seller to the bank account indicated by the client or to the bank account from which the initial payment was made. Please note that the time required for the refunded amount to appear in your account depends on your bank’s policy and processing times. The seller is not responsible for the period of time it takes for the funds to become visible in the buyer’s account.

5) The images presented on the Website are for illustrative purposes only, and the delivered products may differ from those shown due to changes in features or design, without prior notice. KASKADDA reserves the right to supplement or modify any information on the Website. Any issue caused by the products and services presented on the Website will be resolved amicably within a maximum of 30 days from the moment the Client/Buyer notifies KASKADDA of the identified nonconformities. The Buyer may notify KASKADDA of such nonconformities by email at contact@kaskadda.com.

ORDER

The Client/Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the expressly indicated methods. Once a Good and/or Service has been added to the shopping cart, it is available for purchase as long as there is stock available. Adding a Good/Service to the cart without completing the Order does not constitute a registered order and does not imply the automatic reservation of the Good/Service.

By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are correct, complete, and true at the time of placing the Order.

By completing the Order, the Buyer agrees that the Seller may contact them through any means available or agreed upon, whenever it is necessary to reach the Buyer.

Placing an order by the Buyer through alternative channels (phone/email/chat) implies unconditional acceptance of the Terms and Conditions of use. The Buyer undertakes to read and accept the Terms and Conditions before placing an order by phone, email, or chat.

Registering the order does not constitute confirmation of it. After receiving the order, it will be processed by our operators to confirm and establish delivery details. The estimated delivery time is 1–3 working days from order confirmation. The delivery time is indicative and may vary for each individual order.

The Seller may cancel the Order placed by the Buyer without any further obligations for either party and without either party being entitled to claim damages from the other, in the following cases:

1) lack of stock for the products ordered by the Buyer; orders are fulfilled only after confirmation of stock availability and only within the limits of available inventory. The Seller reserves the right to cancel the order even if the products are in stock, should they consider that the items do not meet the quality standards required for delivery to the Buyer.

2) rejection of the transaction by the Buyer’s card-issuing bank in the case of online payment;

3) invalidation of the transaction by the card processor approved by KASKADDA, in the case of online payment;

4) the data provided by the Client/Buyer on the Website are incomplete and/or incorrect.

The Buyer has the right to withdraw from the Contract, i.e., to return a Good or cancel a Service, within 14 calendar days, without providing any reason and without incurring any costs other than delivery fees. According to Government Ordinance no. 34/2014, the period for returning a Good or cancelling a Service expires within 14 days from:

• the day on which the Buyer acquires physical possession of the last Good – in the case where the Buyer places a single order for multiple products delivered separately;
• the day on which the Buyer acquires physical possession of the last Good or the last component – in the case of delivery of a product consisting of multiple lots or parts.

If the Buyer decides to withdraw from the Contract, they may complete the online return form available on the website.

If the Client/Buyer requests to withdraw from the Contract within the legal withdrawal period, they are required to return both the product and any accompanying gifts, as well as the jewelry boxes or pouches in which the products were delivered. If the Order has been paid for, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date of receipt of the returned product. The amount will be refunded exclusively to the bank account indicated by the Buyer in the return form. The Buyer bears full responsibility for the accuracy of the bank account number and account holder details provided in the return form. The Seller may postpone the refund until the returned Goods have been received.

If the Good is returned in a condition in which it can no longer be sold as new (opened packaging, missing accessories, damaged item), we reserve the right to charge a fee for restoring the Good to its original state, if applicable, or to cover the price difference resulting from selling the product as “resold.” At the Buyer’s request, we can resend the product, with delivery costs borne by the Buyer.

If the Buyer requests the replacement of a product with another one, this request can only be considered if the desired product is available in the Seller’s stock or has a quality that the Seller considers suitable for replacement. Approval and execution of the replacement are entirely at the Seller’s discretion, who reserves the right to accept or refuse the request. If the Seller decides that the replacement cannot be made, the Buyer may opt for a refund of the product’s value, provided the request is made within the legal return period.

Reduction in the value of returned Goods

Since, in the case of distance selling, the Buyer does not have the opportunity to inspect the Goods before the conclusion of the contract, they have the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and verify the Goods they have purchased to the extent necessary to determine the nature, characteristics, and functioning of the Goods.

To determine the nature, characteristics, and functioning of the Goods, the Buyer must handle and inspect them in the same way that they would be allowed to do in a physical store. For example: the Buyer should only try on a clothing item or a piece of jewelry, not wear it on multiple occasions.

The Buyer is responsible only for any reduction in the value of the Goods resulting from handling other than what is necessary to establish their nature, quality, and functioning.

If the Buyer exercises their right of withdrawal after using the Goods beyond what is necessary to establish their nature, characteristics, and functioning, they are responsible for any depreciation in the value of the Goods.

Returned Goods that show signs of wear (stains, scratches, bends, cracks, impacts, etc.) are accepted for return only after being restored to conformity, which involves the costs of cleaning, cosmetic work, repair, replacement of any damaged parts, and restoration to a commercial condition for resale as a Refurbished/Resealed product. The final value is determined based on the value of the parts to be replaced and the cost of the reconditioning labor, or as the difference between the original value of the new product and the resale value of the used product.

Any reduction in the value of the Goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will retain an amount representing the reduction in value of the Good, ranging from 5% to 50% of the initial value, as applicable. The exact amount of the depreciation fee will be communicated to the Buyer after receipt of the returned Goods.

6.10. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will refund to the Buyer’s account the value of the Good and/or Service within a maximum of 7 (seven) days from the date the Seller became aware of this situation or from the date on which the Buyer expressly indicated their intention to terminate the Contract. The refund (for orders paid by card) will be made by the Seller to the bank account indicated by the client or to the account from which the initial payment was made. Please note that the time required for the amount to appear in your account depends on your bank’s policy and terms. The Seller is not responsible for the period of time required for the funds to become visible in the Buyer’s account.

Parcel Opening upon Delivery

1. Definition and Availability
The “Parcel Opening upon Delivery” service is an additional, on-request option that allows the customer to verify the contents of the parcel in the presence of the courier before signing for receipt.

2. Service Cost
This service is available for an additional fee of approximately 2.4 EUR, added to the standard delivery cost.

3. Procedure of Use
• The customer must request this service when placing the order.
• Upon delivery, the parcel may be opened in the courier’s presence for content verification.
• The verification is limited to a visual inspection of the products and their integrity.
• If any issues or irregularities are noticed, the customer must refuse receipt and prepare a written report with the courier.

4. Limitations and Exclusions
• The service does not allow testing, trying, or using the products.
• If not requested at the time of order, the customer cannot benefit from this service at delivery.
• Refusing the parcel without a justified reason stated in the report does not release the customer from contractual obligations.
By placing an order and requesting this service, the customer confirms that they have read and accepted these terms and conditions.

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL DOES NOT APPLY

The following are exempt from the right of withdrawal from the Contract:

1) the supply of Goods made according to the specifications provided by the Buyer or clearly personalized;
2) the supply of sealed Goods that cannot be returned for health protection or hygiene reasons and have been unsealed by the Buyer;
3) the supply of Goods which, after delivery, by their nature, have been inseparably mixed with other elements.

Product Weight

The weight mentioned in the description of each product refers to its total weight, including all its components. This may vary slightly depending on the characteristics of each item.

• Necklaces, bracelets, pendants, and brooches – the indicated weight represents the total weight of each individual piece, including all its components.
• Pairs of earrings – the indicated weight refers to the entire pair (including all components), not to a single earring.
• Jewelry sets – the indicated weight represents the total weight (including all components) of all pieces included in the set (necklace, earrings, bracelet, pendant, etc.).

Due to the natural variation of the materials used (pearls, gemstones, metals), the displayed weight may have a margin of variation of approximately ±15% from the specified value. This variation is normal and does not affect the quality or authenticity of the product.

Product Pricing

All prices displayed on the website are set per model, not per gram. The price of each product is determined based on its design, materials used, manufacturing process, and other specific characteristics of each item.

Prices are established exclusively by the Seller in accordance with its commercial policy. They are determined based on production costs, model complexity, materials used, as well as other economic and strategic factors. The Seller reserves the right to modify prices without prior notice; however, such changes will not affect orders that have already been confirmed.

Because products may have slight variations in weight due to the handmade manufacturing process or the natural characteristics of the materials, these differences do not affect the final displayed price.

By placing an order, the customer confirms that they have acknowledged and accepted that the product price is fixed per model and is not calculated based on its weight.

Confidentiality

KASKADDA will maintain the confidentiality of any information you provide. Disclosure of the information provided will only be made under the conditions specified in this Document.

No public statement, promotion, press release, or any other form of disclosure to third parties regarding the Order/Contract shall be made by the Buyer/Client without the prior written consent of the Seller.

By submitting information or materials through this website, you grant the Seller unrestricted and irrevocable access to them, as well as the right to use, reproduce, display, modify, transmit, and distribute such materials or information. You also agree that the Seller may freely use, for its own benefit, any information, ideas, concepts, know-how, or techniques you send via the Site. KASKADDA shall not be subject to any obligation of confidentiality regarding the information submitted unless otherwise required by applicable law.

Commercial Communications

The Buyer/User/Client may change at any time their preference regarding the consent granted to the Seller for receiving Commercial Communications containing general and thematic information, including details about offers or promotions, as follows:

1) by modifying the settings in their Account under the section “My Subscriptions”;
2) by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
3) by contacting the Seller.

4) By adding Goods or Services to the “My Cart” section of the Account, the Seller may send the Buyer/User Commercial Communications regarding:

• price changes of Goods or Services added to “My Cart”;
• recommendations for Goods or Services similar to those added to “My Cart”;
• availability of Goods or Services in “My Cart”;
• stock availability of Goods or Services added to “My Cart”.

For the “Favorites” section, the Seller may send the Buyer/User Commercial Communications regarding:

• price changes of Goods or Services added to “Favorites”;
• recommendations for Goods or Services similar to those added to “Favorites”;
• availability or stock updates of Goods or Services added to “Favorites”.

After purchasing a Good or Service, the Seller may send the Buyer/User Commercial Communications related to:

• recommendations of Goods or Services that are suggested for use together with the purchased Good or Service.

The Client/User may unsubscribe at any time from Commercial Communications by accessing the unsubscribe link displayed in messages received from KASKADDA or by contacting KASKADDA directly.

Additionally, to improve the offer of Goods and Services and the overall shopping experience, we may use your data to conduct market research and opinion surveys. The information obtained from such research and surveys will not be used for advertising purposes, but solely for the purposes stated above. Your responses will not be linked to your identity, transmitted to third parties, or published. You may object at any time to the use of your data for market research or survey purposes by using the unsubscribe link provided in the message or by contacting KASKADDA.

Invoicing – Payment

The prices of Goods and Services displayed on the website www.kaskadda.com include VAT in accordance with applicable legislation.

The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer is required to provide all the information necessary for issuing the invoice in compliance with the law.

The Seller will send to the Buyer the invoice corresponding to the Order containing Goods and/or Services sold by KASKADDA, exclusively in electronic format, either by adding the invoice to the Buyer’s Account or by electronic mail to the e-mail address provided by the Buyer. In the event that, due to a technical error, the invoice is missing from the Account or not delivered via e-mail, the Buyer may request it by e-mail, and the Seller undertakes to resend it as soon as possible (within 1–2 business days from receipt of the request).

To ensure correct invoice communication, the Buyer must update their Account details whenever necessary and access the information and documents related to each Order available in their Account.

By submitting the Order, the Buyer agrees to receive invoices electronically, either by having them added to their Account by KASKADDA or via e-mail to their registered address.

If this information is unavailable in the Account for more than 48 hours, please notify us at contact@kaskadda.com.

The Buyer’s/User’s payment card data will not be accessible to KASKADDA and will not be stored by KASKADDA but by the integrated payment processor on the Site, an entity authorized to provide card identification data storage services. The User/Buyer will be informed of the processor’s identity before entering their data.

Personal data contained in the tokenization database will be processed in accordance with applicable legislation, especially Regulation (EU) 2016/679 (“GDPR”). KASKADDA, as data controller, entrusts MobilPay with the processing of these data for the purpose of providing tokenization services.

For transaction security reasons, the User/Buyer is advised not to remain logged into the Site and not to enable automatic login on mobile devices. Disclosure of the account password is not permitted, and a strong password is recommended (at least eight characters, including uppercase and lowercase letters, numbers, and special symbols).

Delivery of Goods

The delivery window for an order sent via courier is between 09:00 and 17:00, Monday to Friday.

Orders placed on the Seller’s website will be delivered to the Buyer via express courier within approximately 2–5 business days, as follows:

1. Orders placed before 10:00 AM are usually shipped the same day and arrive within approximately 2–5 business days.
2. Orders placed after 10:00 AM are generally processed starting the next business day after placement.

Orders placed over the weekend are typically shipped starting Tuesday.

The above delivery times are estimates, and the Seller assumes no responsibility for any delays.

Product Personalization Policy

Product personalization is offered solely at the discretion of the Seller, depending on resource availability, technical capabilities, and the feasibility of the request. The Seller reserves the right to accept or refuse any personalization request without the obligation to provide further explanation.

The decision to accept a personalized order depends on several factors, including:

• The type and complexity of the requested customization;
• The availability of materials and technologies required for personalization;
• Compliance with the quality and safety standards of the final product;
• Alignment with the Seller’s internal policy on product customization.

Once accepted, a personalized order cannot be canceled or returned, as the product is made specifically to the customer’s requirements and cannot be resold.

If the Buyer receives a product and later wishes to personalize it, their request is subject to the same policy, and acceptance or refusal of the modification remains solely at the Seller’s discretion. If personalization is not approved, the Buyer may return the product under the standard return conditions and deadlines.

The Seller does not guarantee that personalization requests can be fulfilled and reserves the right to modify or discontinue this service at any time without prior notice.

Warranty

All goods sold by KASKADDA, except for resealed products, are covered by warranty conditions in accordance with applicable legislation and the manufacturers’ commercial policies. The goods are new (except for resealed items), come in their original packaging, and originate from authorized sources of each manufacturer.

For the proper communication of the invoice/warranty certificate related to the ordered item, the Buyer must update their account details whenever necessary and access all information and documents related to each order, available in their Account.

The absence of a product’s warranty certificate must be reported within 48 (forty-eight) hours of receiving the item, at contact@kaskadda.com. Any later notifications will not be considered.

Warranty conditions and safety recommendations

1) Compliance with usage and safety recommendations
Products sold by KASKADDA comply with EU safety regulations; however, the warranty is valid only if the usage and maintenance instructions are properly followed. These precautions are essential to prevent damage and to preserve the integrity of the jewelry in optimal conditions. Failure to follow these recommendations may result in product damage and void the warranty.

To maintain the validity of the warranty, users must follow all instructions regarding the use, handling, and maintenance of jewelry. Any improper use—whether explicitly mentioned in these terms or not—may compromise the integrity of the product and lead to the cancellation of the warranty.

2) Essential Conditions for Maintaining the Warranty

By purchasing the products, consumers confirm that they have been informed and agree to the following usage rules:

• Jewelry must be removed before:
  • Intense physical activity, sleep, or contact with water (shower, bath, swimming).
  • Sports or activities involving mechanical impact.
  • Cleaning activities to avoid contact with detergents or other chemical substances.
• Proper handling and maintenance:
  • Do not use jewelry for purposes other than decorative.
  • Handle jewelry carefully to prevent cracks, deformations, or other damage caused by impacts, pressure, or excessive mechanical force.
  • Avoid excessive bending or stretching of bracelets and necklaces to prevent breaking of the thread or setting.
  • Jewelry with elastic or stretch closures must be handled with care to prevent loss of elasticity.
  • If the product shows signs of damage (loose stones, stretched thread, defective clasp), use must be stopped immediately, and the item should be taken to a professional for repair.
• Safety measures and usage restrictions:
  • Jewelry is not intended for children under 14 years of age and may contain small parts that pose a risk of swallowing, choking, or scratching.
  • Handle the product carefully, especially near children or sensitive skin areas, to avoid accidental scratches.
  • Do not leave jewelry unattended near children or pets.
• Proper care and storage:
  • Avoid applying perfume, creams, or other cosmetic products directly on jewelry. These should be applied at least 10–15 minutes before wearing the jewelry.
  • Do not clean pearls or semi-precious stones with detergents or harsh solutions. Wiping with a soft, dry cloth is sufficient.
  • Do not store jewelry in high-humidity environments (e.g., bathrooms, unventilated rooms), as this can accelerate metal oxidation.
  • Jewelry with pearls or semi-precious stones should be stored separately from other jewelry to prevent scratching.
  • Avoid prolonged exposure to sunlight, high temperatures, or heat sources, which can affect the color and integrity of the materials.

3) Loss of Warranty

The product warranty does not cover damages caused by improper use, including but not limited to:

• Mechanical damage caused by impacts, excessive pressure, bending, or improper handling.
• Exposure to chemicals, including perfumes, lotions, detergents, water, or cleaning products.
• Excessive wear caused by frequent use under improper conditions.
• Repairs or modifications carried out by unauthorized persons.
• Improper storage, including exposure to humidity, high temperatures, or contact with reactive metal surfaces.

This list is not exhaustive. Any other type of use that violates safety and maintenance recommendations may void the product warranty.

Compliance with these conditions of use and maintenance is essential to maintain the warranty’s validity.

Product Repairs During the Warranty Period

Products sold by KASKADDA are covered by a warranty in accordance with applicable legislation, the terms specified in the warranty certificate, and the Terms and Conditions available on the website.

Repairs or replacements are carried out exclusively during the warranty period and only if the product has been used in accordance with the safety and usage instructions provided by KASKADDA in this document. Any damage caused by improper use, impact, contact with chemicals, or other external factors not related to a manufacturing defect is not covered by the warranty.

To request a warranty repair, the user must provide proof of purchase and a valid warranty certificate. Shipping costs for sending the product to and from the service center are fully borne by the Buyer.

If, after inspection, it is determined that the defect is not covered by the warranty, the Buyer will be informed of the repair costs, and the intervention will be carried out only with their consent.

TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods shall be transferred upon delivery, after payment has been made by the Buyer at the location specified in the Order (delivery meaning the signing of the transport document provided by the courier or the invoice receipt signed by the Seller’s personnel in the case of direct delivery).

LIABILITY

The Seller cannot be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery, in particular for their loss.

By creating and using an Account, the User/Buyer assumes responsibility for maintaining the confidentiality of their account data (username and password) and for managing access to their Account, and, to the extent permitted by law, is responsible for all activity conducted through their Account.

By creating an Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Website’s Terms and Conditions in their latest updated version as published on the Website at the time of account creation, content use, or order placement.

The Seller reserves the right to update and modify the Website’s Terms and Conditions periodically to reflect any changes in the operation of the Website or legal requirements. The document becomes binding on Clients/Users/Buyers from the moment it is published on the Website. In the event of any such modifications, the updated version will be displayed on the Website, and you are advised to review the document content periodically.

WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

Users/Clients/Buyers may write Reviews, Comments, Questions, and Answers in the sections “Customer Questions and Answers” and “Reviews.” The information provided may be positive or negative and should refer only to the characteristics and usage of a specific product or service.

By submitting any Review/Comment/Question/Answer on the Website, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, and worldwide license, giving the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

Each User/Client/Buyer, when posting a Review/Comment/Question/Answer in the mentioned sections, agrees to comply with the following rules:

• to refer only to the characteristics and/or use of a particular product or service, avoiding information about aspects that may change (such as prices or promotional offers) or information related to the ordering process;
• to use appropriate, non-offensive language without terms that may insult or affect any other User/Client/Buyer;
• to ensure that the content is placed correctly on the Website as follows: any Question shall be posted in the “Customer Questions and Answers” section, and any Review shall be posted in the “Reviews” section.

• ensure that the information they provide is realistic, accurate, non-misleading, and in compliance with applicable laws, thereby respecting the rights of other parties, including copyrights, trademarks, licenses, and other rights of ownership, publicity, or privacy;
• use this feature solely to communicate or obtain additional details regarding a specific product or service on the Website, without making references to other companies engaged in the sale or promotion of similar products or services;
• not provide or request, in any way or form, personal data (contact details, delivery or home address, phone numbers, email addresses, names, etc.) or any other information that could lead to the disclosure of personal data;
• not post information and/or details about URLs (links) from other commercial websites engaged in the same business as the Seller;
• not attempt to misuse or defraud the services provided by the Seller or post Reviews/Comments/Questions/Answers containing advertising material;
• not use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the contact details of the Seller listed on the Website must be used.

In addition to providing a realistic and constructive evaluation, when submitting a Review, the User/Client/Buyer must also include a relevant Rating for the corresponding product or service. Reviews, along with their Ratings, affect the overall rating of the product or service, displayed in parentheses next to the title. A Review with a high Rating increases the overall rating, while one with a low Rating decreases it.

Users/Clients/Buyers who attach photo or video files to their Reviews must follow these rules:

• uploaded files must contain images and/or videos related to the product or service being reviewed, ensuring that the uploaded files comply with copyright laws.

• uploaded files must not contain violence, adult content, obscene language, or any material that offends an individual or group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or political affiliation;
• uploaded files must not include information about other individuals;
• uploaded files must not contain URLs or watermarks linking to websites engaged in the same commercial activity as the Seller.

When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as containing inappropriate content from a subjective perspective, such content will be carefully reviewed by the Seller to determine whether it violates the Website’s Terms and Conditions. Texts, photos, or videos are removed from the Website only after being reviewed by the Seller.

If the Seller identifies repeated violations of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to post Reviews/Comments/Questions or Answers in the “Customer Questions and Answers” and “Reviews” sections.

Any complaints or claims regarding the purchased Goods and/or Services cannot be the subject of a Review; Buyers must follow the provisions of the section below to ensure quick and amicable resolution of such complaints.

Regardless of the method of collection or the product/service concerned, all reviews are subject to the rules described in this section and to applicable legislation.

Collection of Reviews

Reviews may be collected on a solicited or unsolicited basis, as follows:

• they may be requested by email, in compliance with personal data protection rules. Users are under no obligation whatsoever to provide reviews;
• reviews may also be requested, on a general basis, as part of campaigns organized by KASKADDA. KASKADDA may run campaigns encouraging certain Users to publish a review of the Product or Service they purchased; such campaigns aim to obtain the personal, constructive, and sincere opinion of Clients who purchased the Product or Service, without any rewards offered under such campaigns being intended to secure a particular review or a particular rating. Any rewards offered in such campaigns are solely a token of appreciation for providing a review that will help other users make an informed decision regarding the purchase of the Product or Service, and, as applicable, regarding the Partner;
• from the “Write your review” section on the SITE page of each product, reviews may be left without any request being made.

Within a reasonable time after the purchase of a Good or Service (as a rule, after the 14-day period in which the Client may return the Product or, as applicable, the Service by withdrawing from the sales contract), the Client may be contacted via the same communication channels agreed upon when placing the Order, for submitting a review regarding the Good or Service purchased from the Website.

To the extent we consider that any of KASKADDA’s rules regarding reviews is breached, the review will not be published.

Publication of Reviews

If we determine that a review complies with KASKADDA’s guidelines, is made in good faith, and is useful to other users, it will be published on the Website within 90 days of submission. The publication of any review is at the sole discretion of the Seller, who reserves the right to remove any review at any time.

Retention Period of Reviews

Reviews will remain on the Website for as long as the related products are available or as long as the Seller deems them useful.

Right to Restrict Access for Users with Inappropriate Behaviour

To maintain a respectful and professional communication environment, we reserve the right to block or restrict users who engage in abusive, inappropriate, or otherwise non-compliant behaviour.

This measure may include, but is not limited to:

• Blocking of email addresses, phone numbers, and social media accounts (Facebook, Messenger, Instagram, WhatsApp, etc.).
• Blocking of user accounts on the website, preventing access to future orders, order history, and other functionalities.
• Deleting any messages, comments, or posts containing inappropriate language, false information, offensive content, or that violate our communication rules.

Situations in Which These Measures May Apply

• Use of offensive, vulgar, or threatening language in communication with our team.
• Sending aggressive, harassing, or provocative messages, regardless of the communication channel used.
• Engaging in manipulative, intimidating, or coercive behaviour.
• Submitting abusive, repetitive, or unfounded requests that disrupt the normal operation of customer service.
• Using a false identity or attempting fraud during interactions with our team.
• Posting defamatory or misleading comments, reviews, or messages intended to harm the company’s image.
• Abuse of the return policy through excessive or unjustified returns.
• Refusal to accept delivered packages, causing additional costs and disrupting business operations.

Additional Actions Against Users with Abusive Behaviour

In cases of harassment, threats, defamation, or any other actions that may harm the company or our team, we reserve the right to take legal action against the responsible users. Such actions may include reporting incidents to the authorities and initiating legal proceedings to protect our interests.

During legal proceedings, we will seek full recovery of all related costs, including but not limited to:

• Legal advice and attorney fees;
• Court representation expenses;
• Travel expenses related to the defense of our interests;
• Any other costs associated with the legal process.

We will also seek compensation for any moral or material damages caused to the company or our team by the user’s actions.

The decision to block access, suspend a user account, or take legal measures is at our sole discretion, in order to maintain a safe and respectful environment for all our clients and employees. Users affected by such measures will no longer be able to place orders, access their accounts, or contact our team through blocked channels.

We strive to maintain a business relationship based on mutual respect and professionalism and encourage users to interact in a civil and fair manner so that we can provide the best possible support.

PROCESSING OF PERSONAL DATA

Please refer to our Privacy Policy for detailed information regarding the processing of personal data.

USE OF COOKIES

1. Cookie Use Policy

This policy refers to the cookies and web pages operated by KASKADDA. The website kaskadda.com uses cookies. The following information aims to explain what cookies are, how they are placed and used, and what your rights are regarding their use.

2. What is a “cookie”?

An “Internet cookie” (also known as a “browser cookie,” “HTTP cookie,” or simply “cookie”) is a small file consisting of letters and numbers, stored on your computer, mobile device, or other equipment used to access the Internet. A cookie is installed by a web server to a browser (e.g., Chrome, Firefox, Safari). Although stored on your device, it cannot access other information stored on it and does not contain software programs, viruses, or spyware.

Cookies store important information that enhances your browsing experience (e.g., language settings, keeping items in your shopping cart, automatic login). They allow the recognition of your device and display of content tailored to your preferences.

In most cases, cookies do not process personal data and do not individually identify users. A cookie consists of two parts: its name and its value/content.

Cookies ensure a pleasant and functional browsing experience and support KASKADDA’s efforts to provide users with convenient services such as remembering privacy settings, storing shopping cart items, or displaying relevant ads. They are also used to compile anonymous, aggregated statistics that help us understand how users interact with our website and improve its structure and content.

3. What are the main categories of cookies?

In terms of lifespan, there are two categories of cookies:

• Session cookies: temporarily stored in the browser’s cookie folder so that the browser remembers them until the user leaves the website or closes the browser window;
• Persistent cookies: stored on the hard drive of the device used to access a website and not deleted when the browsing session ends. They are retained and reused each time the user returns to the website, but can be manually deleted by the user at any time and have predefined validity periods.

In terms of the operator placing the cookies, there are:

• first-party cookies – placed by the owner of the visited website;
• third-party cookies – placed by the operator of a website other than the one visited.

Such third parties must also comply with applicable law and the privacy policies of the website owner on which they place cookies.

In terms of the purposes for which cookies are placed, the usual categories are: strictly necessary, measurement, analytics and performance improvement, and promotional (targeting and advertising).

4. What types of cookies does kaskadda.com use?

The site owned by KASKADDA uses both session and persistent cookies, as well as first-party and third-party cookies.

A visit to these sites may place the following types of cookies, for the following purposes:

• site performance analytics;
• visitor analytics;
• registration;
• advertising;
• cookies of advertising providers.

Examples of the usefulness of cookies (which do not require user authentication via an account):

• content and services tailored to user preferences – product and service categories;
• offers tailored to users’ interests;
• retention of login details (username and password);
• retention of child-protection filters for Internet content (family mode options, safe search features);
• frequency capping of ads – limiting the number of times a given ad is shown to a particular user on a site;
• serving advertising relevant to the user;
• measurement, optimisation and analytics – confirming traffic levels on the website, the types of content viewed, and how a user arrived at the website (e.g., via search engines, directly, from other websites, etc.).

KASKADDA conducts this usage analysis in order to improve the content for the user’s benefit.

A. Strictly necessary cookies: These cookies are required for the operation of the websites and cannot be disabled in our systems. In the browser they use, visitors (users) can set blocking or receive a warning regarding these cookies; however, in that case certain parts of the site may not function. These types of cookies are exempt from the rule requiring consent for placement.

B. Functional cookies: These cookies help us provide enhanced features and a personalized experience on the site. If you do not allow these cookies, some services may not function properly.

C. Measurement, analytics and performance cookies: These cookies enable us to count site visits and traffic sources so we can measure and improve performance. This allows us to identify the most popular pages to determine which products and services interest site visitors. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when the website was visited from a particular IP address. Using applications such as Google Analytics, we collect anonymous data about visits, such as pages viewed, viewing duration, and the site entry page.

D. Promotional cookies: These cookies are set on the site based on agreements we have with our advertising partners (e.g., Social Media pages, Google, etc.). With these cookies, we and our partners can observe and analyze which types of products on the sites a particular visitor has shown interest in and, upon a subsequent visit, display advertising based on the product of interest. This type of promotion is called targeted advertising. If you do not allow promotional cookies, it does not mean that you will not receive advertising on other pages, but that the ads displayed will be less relevant to you as an Internet user.

Examples of cookie usefulness (which do not require user authentication via an account): cookies that are not technically mandatory to be stored on the user’s device will be used only if the user gives explicit and unambiguous consent for them by ticking the presented categories.

In general, an application used to access web pages allows cookies to be saved by default on the user’s device. These settings can be changed by the user so that the automatic management of cookies is blocked by the web browser, or the user is informed each time cookies are sent to their device.

Cookies that are not technically mandatory to be stored on the user’s device will be used only if the user gives explicit and unambiguous consent for them by ticking the presented categories.

The user may withdraw consent at any time by changing the relevant settings of the browser used. Details on changing browser settings can be found on the developers’ websites, in the “Settings” section, as presented below:

Google Chrome:

• click the key icon and select “Options/Settings” from the list;
• click the “Advanced settings” tab;
• click “Content settings” in the “Privacy” section;
• choose the desired settings;
• click “X” to close.

Mozilla Firefox:

• select “Tools” from the main bar, then “Options”;
• click the “Privacy” tab;
• choose the desired settings;
• click “OK” to close.

Microsoft Edge/Internet Explorer:

• click the “Settings/Tools” icon;
• click “Internet Options”;
• click “Privacy” and then choose the options;
• click “Apply” and then “OK” to save preferences.

Apple Safari:

• click pe Preferinte si apoi pe Confidentialitate
• in sectiunea blocare cookies alegeti optiunile dumneavoastra privind cookies
• salvati preferintele.

Opera: https://help.opera.com/en/latest/web-preferences/

5. What type of information is stored and accessed through the use of cookies?

In most cases, cookies do not directly identify Internet users, but rather the terminal from which they accessed certain web pages. These data are encrypted in a way that does not allow unauthorized third-party access.

6. When are types of cookies placed and what is their lifespan?

In general, an application used to access web pages allows cookies to be saved by default on the user’s device. These settings can be changed by the user so that the automatic management of cookies is blocked by the web browser or the user is informed each time cookies are sent to their terminal.

7. Cookies set by the website:

• Facebook Pixel, https://www.facebook.com/privacy/policies/cookieshttps://developers.facebook.com/docs/privacy , ADVERTISING, , Third Party
• Google Tag Manager / Google Ads Remarketing / Optimize / etc, https://business.safety.google/adscookies/ , ANALYTICS, , Third Party
• TikTok Pixel, https://ads.tiktok.com/help/article/using-cookies-with-tiktok-pixel?redirected=1, ADVERTISING, , Third Party
• Pinterest Pixel: https://policy.pinterest.com/en/privacy-policy, ADVERTISING, Third Party
• Taboola Pixel: https://www.taboola.com/policies/privacy-policy , ADVERTISING, Third Party
• Google Ads: https://support.google.com/adspolicy/answer/54817?hl=en , ADVERTISING, Third Party
• Outbrain: https://www.outbrain.com/privacy/ , ADVERTISING, Third Party

8. Privacy settings recommendations

We recommend enabling advanced data privacy settings. When accessing/viewing videos available via the YouTube plug-in, YouTube cookies are stored on the user’s computer and data will be transmitted to Google Inc., in its capacity as the operator of YouTube. In this case, the data transmitted to Google Inc. are: IP address and cookie ID, the specific address of the page accessed, the date and time of system access, and the browser ID. The transmission of these data takes place regardless of whether the individual has a Google user account through which they are logged in or has no user account. YouTube or Google Inc. store such data as user profiles and, as the case may be, may use them for marketing, market research and/or demand-based design of Internet sites.

Such analysis is carried out in order to provide demand-based advertising and to inform other users about activities performed from certain sites. Users have the right to object to the creation of such user profiles by contacting Google as the operator of YouTube.

9. Updates to the cookies policy

KASKADDA may update this Cookies Policy to reflect changes to the various cookies used for operational, legal or regulatory purposes. Please read the cookies policy regularly to ensure you are properly informed about how we use cookies. The date of this policy is updated in the header of this section.

FORCE MAJEURE

Neither party shall be liable for failure to perform its contractual obligations if such failure, in due time and/or properly, in whole or in part, is due to an event of force majeure. Force majeure is an event that is unforeseeable, beyond the control of the parties and cannot be avoided.

If within 15 (fifteen) days from its occurrence the respective event does not cease, each party shall have the right to notify the other party of the termination of the contract by operation of law, without either of them being entitled to claim further damages from the other.

APPLICABLE LAW – JURISDICTION. NOTICES AND COMPLAINTS. ALTERNATIVE DISPUTE RESOLUTION (SAL/SOL)

This document is governed by Romanian law. In the event of disputes arising between the Seller and Users/Buyers, an attempt will first be made to resolve them amicably. This chapter and the procedure below evidence the Seller’s willingness to resolve, promptly, efficiently, amicably, alternatively and extra-judicially, the notices/complaints/disputes in which it is a party, by using all legal mechanisms and measures applicable in Romania.

Thus, for notices or complaints related to the purchased Good and/or Service, Buyers may at any time submit the respective complaint to the email address contact@kaskadda.com. The maximum time limit for the Seller to resolve complaints or notices is 30 calendar days from their receipt.

In the event that Buyers:

• do not receive a response upon expiry of the 30 days from the Seller;
• or receive a response after this term from the Seller;
• or are dissatisfied with the way the notice/complaint was handled by the Seller;

they may resort to the alternative resolution procedures (SAL/SOL) described below and thereafter to the competent courts.

SAL represents a mechanism alternative to the judicial system, offering consumers the possibility to resolve potential disputes when facing an issue related to the purchase of a Good and/or a Service. Thus, notices or complaints against traders will be voluntarily submitted by consumers and will be resolved in an independent, impartial, transparent, swift and fair manner. Access to this alternative method may be made both online according to pt. 19.5 below and by classical means, on paper or another durable medium according to art. 19.4 below.

SAL and SOL do not represent two different mechanisms for resolving possible notices/complaints. The Buyer understands that alternative dispute resolution and online dispute resolution subsist as a single mechanism, representing one and the same instrument with identity of purpose, object and outcome. The Buyer understands that the distinction between SAL and respectively SOL is given by the access method/initial format of the notice/complaint: under SAL the consumer addresses the trader in a classic written form (by email, by post), whereas under SOL the consumer opts to complete a form available on a digital platform, exclusively online.

If amicable or alternative resolution of notices/complaints/disputes is not possible, or no mutual consensus is reached, they will be settled by the competent Romanian courts of Mehedinți County.

Information on the internal structure of the gold and silver components used in jewellery

To ensure optimal functionality, durability and safety of jewellery, certain essential components are manufactured in line with industry-specific standards. Accordingly, gold and silver clasps, gold and silver earring closing mechanisms, and gold and silver double jump rings include within their structure internal elements made from common metal alloys.

This manufacturing method is a global standard in fine jewellery production and is used by all manufacturers to ensure product functionality and durability. The presence of these small internal components does not affect the appearance, quality or authenticity of the jewellery. These elements are not visible and do not influence the aesthetics; rather, they are indispensable for guaranteeing resistance and safety in everyday wear.

This practice is necessary because gold and silver are soft metals, while components requiring high mechanical strength must be made from harder materials to ensure long-term durability and functionality. Due to their specific metallurgical composition, certain auxiliary elements integrated into the structure of gold and silver components may exhibit ferromagnetic properties, allowing them to interact with an external magnetic field. This characteristic is limited exclusively to these functional components and does not affect the authenticity, fineness or composition of the jewellery, which complies with industry standards.

• Gold and silver clasps contain a small internal spring or metal pin made from a robust common metal alloy, enabling the opening–closing mechanism to operate correctly while maintaining its elasticity over time.
• Gold and silver earring mechanisms with opening and closing systems include a small spring or metal pin made from a common metal alloy, specifically chosen to ensure the mechanism’s flexibility and safety. This element prevents premature wear and helps maintain a stable fastening.
• Gold and silver double jump rings, used to securely connect clasps and other parts of jewellery, contain within their structure a common metal alloy selected to be stronger than usual. This composition provides enhanced durability, reduces the risk of accidental opening and ensures secure, long-lasting fastening.

This manufacturing method offers a perfect balance between aesthetics, functionality and strength, allowing jewellery to retain its beauty and value over time. By applying these globally standardised techniques, each piece remains not only elegant but also safe and resistant to everyday wear. Thus, clients can enjoy refined jewellery designed to deliver both aesthetic pleasure and long-term reliability.

Product safety warnings (GPSR)

1) The products offered on the website comply with EU safety legislation, but users are required to follow the instructions for use to prevent potential incidents. In order to benefit from the product warranty, it is also necessary to follow the provided safety and care instructions. These measures are essential to prevent damage to the jewellery and to ensure its optimal use. Failure to comply may lead to premature wear or irreversible damage, resulting in loss of warranty.

To keep the warranty valid, you must follow all instructions regarding the use, handling and maintenance of the jewellery. Any improper use may compromise the integrity of the product and lead to cancellation of the warranty.

2) By purchasing the products, consumers confirm that they have been informed of the following:

• Remove the jewellery before intense physical activities, sleeping or bathing.
• Do not wear jewellery while practising sports.
• Do not use the jewellery for purposes other than decorative use.
• Jewellery is delicate and must not be subjected to excessive mechanical forces, impacts or pressure, as these may cause cracks, deformation or other damage. Handle with care to maintain the product’s integrity.
• Avoid excessive bending or stretching of bracelets or necklaces, which may cause the string or setting to break.
• Jewellery with elastic or extendable closures must be handled carefully to prevent loss of elasticity.
• If the jewellery shows signs of damage (e.g., loose stones, stretched thread), stop using it and consult a specialist for repair.
• This product is not intended for children under 14 years old. It contains small parts that may pose a risk of swallowing, pricking or scratching.
• Due to small and sharp components used in this jewellery (such as pins, settings or decorative elements), there is a risk of accidental pricking or scratching. Handle carefully, especially around children or sensitive skin areas.
• This product contains small elements that may present a choking hazard for children or pets.
• Do not leave jewellery unattended near small children. Small components may detach and be ingested.
• Warning: Contains small parts that can be dangerous if swallowed.
• Avoid applying perfume or other cosmetic products onto jewellery. These products should be applied at least 10–15 minutes before wearing pearls or semi-precious stones.
• Avoid contact with perfumes, creams or other substances that may damage pearls or metal.
• Do not clean pearls/semi-precious stones with detergents or other solutions. Wipe with a soft, clean cloth.
• This product can be affected by corrosive agents, including salt or cleaning products.
• Do not wear jewellery while cleaning. Cleaning products may damage the finish.
• To prolong the product’s lifespan, store jewellery in soft pouches or padded boxes.
• Do not store jewellery in high-humidity environments (e.g., bathrooms, unventilated rooms), as this may accelerate oxidation.
• Avoid storing the product directly on metal surfaces, which may cause chemical reactions with the metals in the jewellery.
• Do not place jewellery with pearls/semi-precious stones together with other jewellery, as they may be scratched.
• Keep pearls/semi-precious stones away from hard or abrasive materials that could scratch their surface.
• Prolonged exposure to sunlight or high temperatures may affect the colour or integrity of the materials.
• Jewellery with pearls and semi-precious stones should not be stored near strong heat sources such as radiators, stoves, hairdryers, nor exposed to direct sunlight for long periods. High temperatures may damage the structure of pearls and cause cracks or discolouration in semi-precious stones.
• Jewellery with pearls and semi-precious stones must be kept away from open flames or other sources of fire. Direct exposure to fire may irreversibly damage delicate materials or cause metal components to melt.
• Jewellery is intended for decorative use. Excessive handling or intense daily exposure may shorten its lifespan.
• To reduce wear, rotate the jewellery you wear. Use alternatives for daily use. This product is designed for occasional wear; daily use may reduce its lifespan.
• The product’s finish may fade over time, especially in areas that frequently contact skin or clothing.
• All pearls used in the jewellery are cultured pearls.
• Jewellery with natural pearls/semi-precious stones may present colour or size variations due to the organic nature of the material.
• In case of allergic reactions or skin irritation, discontinue use immediately.
• Handle carefully to prevent transfer of substances that may cause allergies or unwanted reactions.

Acceptance of the Terms and Conditions

By accessing and using this website, the user confirms that they have read, understood, and unequivocally and unconditionally accepted the Terms and Conditions of use. Any interaction with the website—including browsing, creating an account, placing an order, or using any of the services provided—constitutes the user’s express, full, and irrevocable agreement to comply with all provisions of the Terms and Conditions.

If the user does not agree with any of these provisions, they are obliged to cease using the website immediately. The Seller reserves the right to modify these terms at any time, and continued use of the website after the publication of such modifications constitutes implicit acceptance thereof.